- Responsible for the stability, security, and availability of our Hosted Infrastructure
- Installing, decommissioning, configuring, and supporting our software tech stack (.NET and Oracle Databases)
- Covering physical infrastructure, hypervisors, operating systems, and management software such as security, monitoring, and automation tools
- Responsible for a range of system administration activities such as security patches, grant access, and building servers.
- Collaborating with colleagues from your team and around the business you’ll also take responsibility for investigating and coordinating the resolution of service issues
- Supporting major incidents as well as identifying any areas for improvements to ultimately enhance our customer’s experience.
- Moving more to a more hybrid approach between on-prem and cloud-based services
- Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications- Experience with Windows and Unix-based operating systems.- Solid knowledge of security as it relates to cloud-based infrastructure- Experience using automated monitoring tools- Ability to identify incident trends to elevate incidents per standard protocols- Able to gather relevant information systematically to troubleshoot and resolve issues- Ability to work in a team environment- Good analytical, problem-solving and decision-making skills- Good attention to detail, testing, and documentation- Knowledge of ITIL and industry best practices- Strong virtualization experience using Hyper-V, VM Ware, Citrix Xen App, and NetScaler.- Strong Oracle Database awareness.- Proven ability to work in a cloud-based or hosting environment.- Proven track record with hosted desktop and published applications.- Ability to maintain good working relationships with third-party service providers and vendors.- Strong oral and written communication skills.- A degree in computer science or related areas is a must.