Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differencesYou will be working as Customer Operation Special -Key Account and will be part of Electrification business area for Smart Power division based in Cairo, Egypt. In this role you will be reporting to Local Division Customer Support Manager and will be responsible to provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and ensure accurate order processing to ensure customer satisfaction, complying with schedules and rules determined by ABB as well as customer required delivery date.Your responsibilitiesOrder to cash (end to end process) checklist, order booking, clean/dirty order process, following on a timely manner starting from quotation implementation, order booking, purchase order, shipping, provide original docs, customs process up to delivery to the customerEnsuring that customers receive accurate and timely delivery of products, systems or service, ensuring efficient and accurate input of customer orders into order management SAP system until process to our feeder factories (SCM process)Order booking checklist should always be followed 100%, Dirty/Clean order SFDC should be followed 100% for orders before booking order (any exception must be approved in writing by Manager or delegate), proof of delivery for 95% of outbound orders value within the same monthRegular customer visits with complete OBL analysis/updates, measure is at least logged 2 in customer visit sheet per month and if sales not available, you have your own contact person please visit, requested on time delivery 90 % for 12 months average, quarterly review of lead-time with FF and distribution of LT to sales, forecast Revenue accuracy 90 % 12 months averageUpdating customers about production/system/service status based on system inputs, acting as point of contact for internal as well as external enquiries by phone and email, update F.G to customer and following up to deliveryPreparing all documentation needed to comply with local regulations, requesting for credit and debit notes, assisting with the pick-up and delivery of products to foreign customers, offers – orders – invoices- documentation related to the transportation and proof of delivery to the customer in line with local regulations (on the ERP system)Following defined procedures for missing or defective products ensuring efficient resolution (NCR - CCRP) and effective customer communication, reviewing order’s modification and cancelation on SAP every week by order registration report Reviewing the contract with financial and legal department, issuing performance invoice for customer to opened LC/LG, follow issuing LG and LC‘s with financial deptartment and bank it’s related documentation up to closingRequesting delivery date (ROTD) for the order along handling process, KPI ,targets, customer complaints, solving problems ,coordinating with different internal teams in order to ensure the complete handling of the request (e.g. scheduling, resourcing, quotes, price lists, invoice) until achieving customer satisfactionYour backgroundBachelor’s Degree 4-5 years (prefer MBAs, Business grads in SCM)Minimum +5 years of experience in Order handling, Supply management, planning or project management in a similar environment in multinational company.Have a good experience in logistics and shipping dealing with factories from different countries (Europe , China etc)Have full knowledge for the custom clearance Docs. And process in many countries.Strong SAP knowledge and working experience of full SD/MM modulesFluency in both English language is mandatoryBenefitsRetirement planMore about usABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected and protected. Its intelligent products and solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.Work model: on site91210664