Call center agents Job description:
- Schedule appointments for patients.
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate information (address, telephone number).
- Schedule appointment correctly - review appointment date, time, and location.
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
- Remind caller of cancellation/no-show policy.
- Answer questions and offer other information, as requested.
- Direct calls to other departments as needed.
- Use sound judgment in handling calls, especially with upset patients.
- Understanding of when to escalate calls to doctor’s /insurance/ nurse.
- Make reminder calls as requested.
- Make calls to reschedule appointments when necessary.
- Make calls to ensure customer satisfactions.
Other reasonably related duties as assigned by supervisor or manager
Proven experience as call center agent or similar supervisory positionExperience in customer service is essentialProficient in English; Good knowledge of additional languages will be a definite plusWorking knowledge of MS OfficeTech savvy with knowledge of telephone equipment and relevant computer programsKnowledge of performance evaluation proceduresOutstanding communication and negotiation abilitiesA results-oriented approachExcellent organizational and leadership skillsAbility to work under pressure