Majid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Employee Life Cycle Associate Manager | MAF Global Solutions | HC

ROLE SUMMARY
The Employee Services Associate Manager will act as back up for the Employee life Cycle Lead in all tasks and issues related to Human Capital letters and documentations, will be also assisting team members with questions and escalations, drawing the strategic direction of Employee Services function.

ROLE PROFILE

• Works closely on analyzing the issues affecting the employee services unit.
• Analyzes the outcome of the Voice Of Customer, recommends corrective actions that aim to improve employees / stakeholders’ experience and ensures these corrective actions are perfectly implemented.
• Conducts quality checks on the Employee Services team to make sure that they are following the policies and procedures through checking random samples.
• Assigns daily tasks / tickets to team members.
• Ensures Employee Services team members are complying with MAF values, ethics, policies and procedures.
• Maintains updated process maps in addition to updated documentations (letters templates, signatures, Human Capital Business Partners contacts list, etc..)
• Participates in and/or leads training for new processes, systems, and new comers orientation.
• Ensures Employee Services team members are complying with Majid Al Futtaim values, ethics, policies and procedures.

REQUIREMENTS

• A minimum of 6 years of Human Resources relevant experience where at least 2 years are spent in a supervisory role.
• Graduate in a relevant/numerate discipline.
• Excellent people management
• Customer focus and stakeholder management skills
• Excellent communication skills
• Excellent setting priorities skills

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.