CO Analyst – Customer Dialog Representative with Spanish (m/f/x) page is loaded

CO Analyst – Customer Dialog Representative with Spanish (m/f/x)

Apply remote type Hybrid locations PL, WROCLAW time type Full time posted on Posted Yesterday job requisition id R01130609 Job Description: Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with curious, creative 3Mers. The Impact You’ll Make in this Role Person in this position is responsible for handling customer support for 3M products and services. Customer Dialog Representative processes and answers initial product enquiries via telephone, e-mail and contact forms. The employee's main responsibilities include ensuring high quality contact with customer, complying with accepted quality and quantity standards. Person is also open to contact with internal clients (such as sales organization) and demonstrates high skills in building relations with customers. As a Customer Dialog Representative with Spanish , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Customer support for 3M products & services
• Qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
• Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
• Responsible for monitoring work queues for new requests
• Identify contacts in new companies and analyze customer needs
• Support the sales and marketing functions in the development of sustainable customer relationships
• Responsible for completing assigned tasks within agreed targets
• Identify opportunities to improve data quality & reduce cycle time

Your Skills and Expertise  To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:

• Bachelor’s/Master’s/Apprenticeship degree or higher from an accredited institution
• 1-2 years of equivalent work experience in Customer Service, Customer Operations, Complaints Handling, Customer Issue Resolution
• English and Spanish at minimum B2 level

Additional qualifications that could help you succeed even further in this role include

• Very high communication skills
• Commercial flair on the phone
• Customer First Thinking
• Previous experience working with Salesforce

Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care
• Life insurance
• Retirement scheme
• Multisport card
• Opportunity to work globally as part of an international organization
• Work in a respectful, inclusive, and friendly environment with open door policy
• Professional training and onboarding package
• Supporting your professional development, possibility to gain certifications/co-founding studies
• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering
• Internal integration events
• Holiday Bonus
• Work Your Way (office/hybrid/remote)

Resources for You For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page. *At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law. Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. Our global Work Your Way initiative gives our employees flexibility in where and how their work can be performed, subject at all times to any location-specific rules and policies that may be in place from time to time (more information on such rules/policies can be provided upon request from the relevant in-location HR). Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

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