Job description

Senior Associate I, Accounts Receivable

Location: Jeddah, Saudi Arabia

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As the global leader in eye care, we innovate boldly, act with purpose, and create opportunities for our associates to grow and make an impact. If you're looking to build a rewarding career in a collaborative and dynamic environment, we'd love to hear from you.

The Opportunity

As the Accounts Receivable Sr. Analyst / Specialist, you will provide support to the GEM/Saudi Arabia Accounts Receivable organization at Alcon, serving as the main contact managing overall collections/performance of assigned AR portfolio. This position will work directly with the Saudi Arabia, EMEA and Global AR and business team. This position will manage accounts for the Saudi Arabia business, will communicate with customers regularly via telephone and email for receivables management and revenue protection efforts and will assist Saudi Arabia AR Manager with reporting, credit, audit and other operational activities. The ideal candidate will have strong written and spoken communication, will have an understanding of credit in the healthcare industry, high level of analytical skills, and keen attention to detail. Account analysis and reconciliation are routinely needed in this role, as the accounts assigned to a Sr. Specialist are high profile and often difficult to manage. The role requires strong SAP proficiency and involves both office-based AR operations and field collection activities to support cash flow objectives and customer relationship management. English as a second language is preferred.

Key Responsibilities

• Collects outstanding receivables in accordance with terms and conditions of contracts, customer payment terms, etc.(managing customer receivables, ensuring timely collections, reducing overdue balances, and maintaining accurate customer account records, etc.)

  
  

• Support reduction of bad debt expense through proactive collection of aged receivables.

  
  

• Work closely with AR leadership team to identify high risk accounts before they become an issue.

  
  

• Monitor payment performance and financial liquidity of existing customers, adjusting credit limits and risk codes as necessary

  
  

• Identifies and support resolution of invoice disputes.

  
  

• Collaborates with customers to improve AR performance and sets up special credit arrangements and payment schedules with Management oversight.

  
  

• Support Cash Application team with payments as needed to ensure they are properly identified and applied in a timely manner

  
  

• Support month end close/reporting/compliance requirements for Credit & AR.

  
  

• Solves customer and process problems of varying scope and complexity.

  
  

• Support Regional/Global AR leadership through the identification of process improvements within the AR function in order to drive efficiencies and improve overall timeline for cash collection.

  
  

• Act as SAP Subject Matter Expert and System Super User supporting Saudi Arabia AR under the guidance of the Regional/Global Team

  
  

• Coordinate with Sales, Customer Service, and Logistics teams to resolve payment issues.

  
  

• Visit customers to follow up on overdue invoices and disputed balances.

  
  

• Collect customer payments, acknowledgments, or commitment letters where applicable.

  
  

• Build relationships with customer finance and accounts payable teams.

  
  

• Escalate collection risks and potential bad debts to AR Manager / management.

  
  

• Document visit outcomes and update collection actions in SAP and collection trackers.

  
  

• Support legal and recovery actions by gathering required documentation

  
  

What You'll Bring

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.

  
  

• Experience in Accounts Receivable, Credit Management, Collections, or Finance Operations.

  
  

• Strong analytical and problem-solving skills with the ability to manage complex customer accounts.

  
  

• Experience reviewing customer credit exposure and mitigating financial risk.

  
  

• Excellent communication and stakeholder management skills.

  
  

• Proficiency in ERP systems and Microsoft Excel.

  
  

• Ability to work independently and manage multiple priorities in a fast-paced environment.

  
  

• Fluency in English; Arabic is an advantage.

  
  

What Alcon Offers

• Competitive compensation and benefits package.

  
  

• Career development and learning opportunities within a global organization.

  
  

• Collaborative and inclusive work environment.

  
  

• The opportunity to contribute to a company dedicated to improving lives through better vision.

  
  

See your impact at Alcon. Join us and help people see brilliantly.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma