Job Overview

Bader International Shipping is looking for a Customer Service Assistant to join its team in Jeddah. This full-time role focuses on providing outstanding support to customers in the shipping and customs clearance sector and requires 1 to 2 years of experience.

Key Duties and Responsibilities

• Receive and respond to customer inquiries professionally via phone, email, and live chat.
• Provide accurate and comprehensive information regarding company products, services, and policies.
• Process customer requests, follow-ups, and complaints, and coordinate with relevant departments to ensure they are fully resolved.
• Accurately document customer data and daily interactions on the Customer Relationship Management (CRM) system.
• Complete daily and routine tasks as requested by the direct supervisor efficiently.

Required Qualifications and Experience

• Saudi nationality.
• 1 to 2 years of practical experience in the customer service field, preferably in the shipping and customs clearance sector.
• Excellent verbal and written communication skills.
• Ability to interact with customers professionally and solve problems effectively.

Job Details

This is a full-time position based in Jeddah. The monthly salary for this job ranges between 3,750 SAR and 5,625 SAR.

Work Environment

You will work within a specialized team at Bader International Shipping, a leading company in the field of shipping and customs clearance, which offers a dynamic and supportive work environment.

Applying for the Job

We invite qualified Saudi talents to apply for this opportunity to join our team in Jeddah.