About the Role

Hilton is seeking a Reservations Supervisor to oversee daily reservations operations. This full-time position is based in Saudi Arabia and involves ensuring guest satisfaction and supporting hotel revenue goals through efficient reservation management.

Key Responsibilities

• Supervise daily reservations operations, ensuring accurate and efficient handling of individual and group reservations.
• Lead the reservations team by providing daily guidance, training, coaching, and conducting quality checks to maintain high service standards.
• Manage group blocks and inventory, including setup, monitoring cut-off dates, and ensuring alignment with contracts and occupancy targets.
• Support group reservation execution by building and assigning blocks, assisting with rooming lists and billing, and verifying checklist and resume accuracy.
• Prepare daily and weekly reports such as Group Pickup, No-Show, Booking Channel Summary, and Special Rate Plan Activity.
• Monitor data integrity within reservation systems, including group masters, rooming lists, and special rate plans.
• Provide reservations support by processing inquiries and updates, delivering service to guests and team members.

Candidate Profile

The ideal candidate will demonstrate a commitment to Hilton's core values, which include Hospitality, Integrity, Leadership, Teamwork, Ownership, and a focus on the Now. These values guide the qualities sought in every team member.

Required Experience

• Candidates should possess 5-10 years of relevant experience in reservations or a similar hospitality role.

Work Environment

This is a full-time position within the Hotels team at Hilton, focusing on delivering memorable guest experiences through effective reservations management.