Location: Riyadh, Saudi Arabia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

For over 50 years, Thales has been a trusted partner of the Kingdom of Saudi Arabia. As a local industrial partner, Thales provides advanced solutions in Defence, Public Security, Civil Aviation, Space, Enterprise, and Cybersecurity across four sites throughout the country. The Saudi Vision 2030 is at the heart of Thales' strategy in the Kingdom, driving the localisation of defence technologies and systems, strengthening local capabilities, developing local talent, and supporting national sovereignty through strategic collaborations. To reinforce its commitment to localising its defence activities and to build a future we can trust in the Kingdom, Thales established SAMI Thales Electronic Systems (STES), a Joint Venture with Saudi Arabian Military Industries (SAMI), operating under the ambitious directives outlined in Vision 2030.

JOB OBJECTIVE

Support and monitor all data processing activities to ensure accurate, secure, and efficient operations, while maintaining reliable equipment performance, minimizing downtime, and supporting continuous improvement in compliance with operational, safety, and quality standards.

ROLES & RESPONSIBILITIES

• Effectively communicate any product or data processing issues at the daily production briefings.
• First line incident support for any personalization and infrastructure issues.
• process customer test cycle (SAT/UAT) submissions ensuring SLAs are met.
• Change request notification administration.
• provide technical support and advice to other operational departments and teams.
• Diagnose and repair electrical, mechanical, and electromechanical equipment faults.
• Execute preventive and corrective maintenance tasks according to maintenance schedules.
• Report all equipment issues, breakdowns, and recurring faults to the Maintenance Manager in a timely and clear manner.
• Use technical drawings, manuals, and diagnostic tools to perform maintenance activities accurately.
• Support machinery installation, commissioning, and upgrades.
• Respond effectively to emergency breakdowns to minimize production downtime.
• Ensure compliance with safety procedures, lockout/tagout (LOTO), and company policies.
• Record maintenance activities, spare parts usage, and equipment condition accurately.
• Coordinate with engineers and supervisors to resolve complex technical issues.
• Support root-cause analysis and implementation of corrective actions.

WORK EXPERIENCE REQUIREMENTS

Above 5 years

QUALIFICATION, CERTIFICATION & EDUCATIONAL REQUIREMENTS

Proven experience or relevant qualifications in IT support, equipment maintenance, or a related technical role.

PREFERRED SKILLS

• Knowledge of HTML,CSS, Javascript and SQL would be advantageous.
• Have a good competence level of Microsoft OS and office suite applications.
• Have strong logical and analytical skills with high attention to detail.
• Hands-on experience with industrial machinery and production equipment.
• Strong troubleshooting skills using electrical and mechanical diagnostic tools.
• Knowledge of safety standards and maintenance best practices.
• Ability to work under pressure and respond effectively to emergency situations.
• Good teamwork and collaboration skills across maintenance, engineering, and operations teams.
• Willingness to learn and adapt to new technologies, tools, and equipment.
• Attention to detail and commitment to accurate documentation.

HSE RESPONSIBILITIES

• Take care of your own safety and the safety of others as far as practicable.
• To be aware of and play an active role in the achievement of Thales HSE policy & objectives.
• Comply with local HSE laws and legislation.
• To use safety equipment (including PPE) as required and intended.
• Lead by example and actively encourage departments to look at ways to conserve water & energy, minimize the generation of waste, and encourage recycling.
• Everyone within Thales has the right to stop work if they believe that their activities may affect their health and safety or that of others. In this circumstance, such conditions must be reported immediately to their line manager and the HSE department.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Desired Candidate Profile

Proven experience or relevant qualifications in IT support, equipment maintenance, or a related technical role.

PREFERRED SKILLS

• Knowledge of HTML,CSS, Javascript and SQL would be advantageous.
• Have a good competence level of Microsoft OS and office suite applications.
• Have strong logical and analytical skills with high attention to detail.
• Hands-on experience with industrial machinery and production equipment.
• Strong troubleshooting skills using electrical and mechanical diagnostic tools.
• Knowledge of safety standards and maintenance best practices.
• Ability to work under pressure and respond effectively to emergency situations.
• Good teamwork and collaboration skills across maintenance, engineering, and operations teams.
• Willingness to learn and adapt to new technologies, tools, and equipment.
• Attention to detail and commitment to accurate documentation.

HSE RESPONSIBILITIES

• Take care of your own safety and the safety of others as far as practicable.
• To be aware of and play an active role in the achievement of Thales HSE policy & objectives.
• Comply with local HSE laws and legislation.
• To use safety equipment (including PPE) as required and intended.
• Lead by example and actively encourage departments to look at ways to conserve water & energy, minimize the generation of waste, and encourage recycling.
• Everyone within Thales has the right to stop work if they believe that their activities may affect their health and safety or that of others. In this circumstance, such conditions must be reported immediately to their line manager and the HSE department.