Job Description for Branch Manager – Industrial Spare Parts Sector (Bearings)

Job Title

Branch Manager

Sector: Industrial Spare Parts and Bearings

Reporting Department

Commercial Department / General Management

Scope of Responsibility

Sales, operations, inventory, and profitability

First: General Objective of the Job

Managing and operating the branch, achieving sales and profit targets, maximizing market share in the field of industrial bearings and related spare parts, while ensuring the availability of required items, increasing inventory efficiency, improving customer service, and adhering to the company’s financial and administrative policies.

Second: Key Tasks and Responsibilities

1. Sales Management and Business Development

• Preparing monthly and annual sales plans and tracking target achievement.
• Expanding the customer base among factories, maintenance companies, distributors, and operating contractors.
• Developing sales for SKF, Japanese, Chinese, and other brands available at the company.
• Following up on price quotations, orders, and sales opportunities and converting them into actual sales.
• Analyzing sales by customer, item, brand, and profit margin.
• Monitoring competitors, prices, market movements, and new opportunities.

2. Inventory and Warehouse Management

• Monitoring industrial bearing stocks and their accessories and ensuring data accuracy.
• Identifying fast-moving, slow-moving, and stagnant items.
• Monitoring inventory turnover rates, stock coverage, and obsolescence risks.
• Preparing purchase requisitions based on actual demand and approved inventory levels.
• Executing periodic and surprise stocktakes and addressing inventory discrepancies.
• Developing plans to dispose of stagnant stock without compromising profit margins.
• Ensuring proper storage and protecting items from damage, contamination, and humidity.

3. Financial Management and Profitability

• Achieving revenue targets, gross profit, and approved operating net profit.
• Monitoring operating expenses and adhering to the budget.
• Following up on collections and aging of debts in coordination with the Finance Department.
• Reviewing discounts and pricing and adhering to authorization limits.
• Analyzing variances between actual results and the budget and taking corrective actions.
• Monitoring credit sales and credit limits in coordination with relevant departments.

4. Customer Management and After-Sales Service

• Building sustainable relationships with industrial customers and key accounts.
• Ensuring quick response to inquiries, price requests, and supply demands.
• Following up on complaints and returns and addressing their root causes.
• Providing technical coordination to determine the correct bearing based on part numbers, dimensions, and operating conditions.
• Preventing selection errors and ensuring product authenticity and compliance with specifications.
• Monitoring customer satisfaction, retaining existing customers, and attracting new ones.

5. Operations and Personnel Management

• Distributing tasks to the sales, warehouse, and customer service teams.
• Monitoring daily performance, discipline, and productivity.
• Training staff on products, systems, and procedures.
• Ensuring adherence to the work cycle within the accounting and inventory systems.
• Ensuring the accuracy of recording sales, purchases, returns, and transfers.
• Preparing daily, weekly, and monthly reports for submission to senior management.

Third: Key Performance Indicators (KPIs)

Final targets are approved in coordination with senior management, based on branch size and previous results.

Performance Indicator

Measurement Method

Sales Achievement

Actual Sales ÷ Target × 100%

Sales Growth

Comparing sales with the previous equivalent period

Gross Profit Margin

Gross Profit ÷ Net Sales × 100%

Operating Expenses

Actual expenses compared to the budget

Inventory Turnover Rate

Cost of Goods Sold ÷ Average Inventory at Cost

Stagnant Inventory Ratio

Value of stagnant stock ÷ Total inventory value × 100%

Inventory Accuracy

Items physically matching the system ÷ Items counted × 100%

Collection Ratio

Collected amounts ÷ Amounts due for collection × 100%

Customer Retention

Measuring the continuity of dealing with customers during the period

Customer Service Level

Response time, order fulfillment, and closed complaints

Fourth: Job Authorities

• Approving price quotations and discounts within approved authorization limits.
• Distributing tasks and monitoring the performance of branch employees.
• Proposing purchase requests and inventory redistribution according to approved procedures.
• Proposing commercial campaigns and offers to clear stagnant stock.
• Recommending adjustments to inventory levels and customer credit according to policies.
• Submitting recommendations regarding hiring, training, and performance development.

These authorities do not include approving purchases, discounts, or credit facilities outside the limits approved by the company.

Fifth: Required Qualifications and Experience

• Bachelor’s degree in Business Administration, Accounting, Marketing, or Engineering; preference given to industrial-related specializations.
• Suggested 5 to 8 years of practical experience in sales or branch management within the industrial spare parts sector.
• Experience in inventory management, sales, profitability, and collection.
• Good knowledge of industrial bearing types, brands, and principles of selection and application.
• Proficiency in using accounting systems, ERP systems, and Excel.
• Skills in leadership, negotiation, financial analysis, and customer relationship management.
• Ability to prepare business plans, reports, and analyze performance indicators.

Sixth: Periodic Reports Required from the Branch Manager

Report

Frequency

Sales and Target Report

Daily / Weekly

Profitability and Discount Report

Monthly

Stagnant and Slow-Moving Inventory Report

Monthly

Inventory Turnover and Stock Coverage Report

Monthly

Collection and Debt Aging Report

Weekly

Expenses and Budget Variance Report

Monthly

Sales, Customer, and New Opportunities Plan

Monthly

Corrective Action Plan and Implementation Follow-up

Monthly

Seventh: Expected Final Results from the Branch Manager

1. Achieving sustainable growth in sales and profitability.
2. Increasing inventory turnover rate and reducing capital tied up in stagnant stock.
3. Improving collections and maintaining liquidity.
4. Increasing the industrial customer base and raising customer satisfaction levels.
5. Strengthening control over operations, inventory, and expenses.
6. Building a productive team that adheres to corporate goals and policies.