About Us

As the leading partner for luxury across the Middle East, we have more than 600 stores, 300 brands, and over 65 years of experience in the region – making us a major player in the beauty, fashion, and gift sectors by offering distinguished services to our partners and delighting all our customers. We are rapidly transforming from a traditional luxury distribution and retail business in the Middle East to a hybrid retail business that brings the luxury experience within reach of our customers everywhere.

To support the next phase of our growth, we aim to build a world-class team and to leverage technology and data in the continuous development of every aspect of our operations, from traditional retail to supply chain and customer loyalty. For this reason, we are looking for the top talents and capabilities to join us on our journey to explore new horizons together.

Your Role

At Chalhoub, we express all that is exceptional and unique. As a Sales Consultant, you will be responsible for achieving individual and total sales targets while delivering an exceptional guest experience and ensuring support in customer relationship management (CRM), customer experiences, and other key store initiatives related to customers and employees. In your role, we expect you to perform the following tasks:

• Collect data on customer behavior, best sellers, and slow movers, which will form a key component in business reviews.
• Build customer relationships through an omnichannel approach.
• Provide feedback and product information to the customer prior to purchase.
• Enhance employee Net Promoter Score (eNPS) through employee initiatives, culture, and experiences.
• Ensure compliance with visual merchandising guidelines and standard operating procedures (SOPs).
• Ensure Click & Collect processes are carried out in accordance with service level agreements (SLAs).
• Ensure customer data acquisition meets marketing team requirements.
• Promote the customer loyalty program (MUSE) and stay updated on app offers, etc.
• Support in-store marketing events.
• Keep up with all brand social media activities and campaigns.
• Drive in-store sales.
• Support customer experience initiatives in-store.
• Communicate feedback regarding what works and what doesn't inside the store.
  
  

What You'll Need to Succeed

• Experience in sales or customer service with luxury retail brands is preferred.
  
  

What We Can Offer You

With us, your ambitions will turn into reality. We will help you shape your career journey through rich experiences, learning and development opportunities, and exposure to various tasks within your role or through internal mobility. Every day, our group provides diverse career paths for exceptional people.

We appreciate the value you bring to us and strive to offer a competitive benefits package that includes healthcare, child education support, remote and flexible work policies, as well as exclusive employee discounts. To view all our benefits and features, click here.

An Invitation to All Candidates to Apply!

We believe that inspiring our customers and bringing them joy and happiness depends primarily on diversity: intellectual and cultural diversity, and constructive differences in capabilities and perspectives. Accordingly, Chalhoub Group is committed to the principles of inclusion and diversity in everything we do.

We welcome all candidates to apply to become part of our bright future. We consider all applications on a merit-based, equal-opportunity basis, regardless of gender, age, race, religion, or origin, while always striving to benefit from the capabilities of people of determination.