About the Role

InterContinental Hotels Group is seeking a Cluster Receiving Clerk for a full-time position. This role is responsible for the accurate receiving, inspection, recording, and distribution of goods delivered to a cluster of hotels. The Cluster Receiving Clerk ensures that all deliveries comply with approved purchase orders, specifications, quality standards, and hotel requirements.

Key Responsibilities

• Receive all goods in accordance with approved Purchase Orders (POs), verifying items against purchase orders, delivery notes, invoices, and specifications.
• Inspect the quality, condition, freshness, expiry dates, and packaging of delivered goods, ensuring they meet required hotel standards.
• Reject or report damaged, expired, incorrect, or unauthorized items following hotel procedures.
• Prepare accurate Receiving Records / Goods Received Notes (GRNs) and enter received goods into the hotel purchasing/inventory system.
• Maintain accurate and complete receiving records for audit and financial control purposes, reporting discrepancies to relevant departments.
• Verify weights, measurements, and quantities, especially for food products, ensuring compliance with food safety and temperature requirements.
• Coordinate with Purchasing regarding expected deliveries, and with Stores, Cost Control, Finance/AP, and other operational departments regarding documentation and discrepancies.
• Support receiving operations across all hotels within the cluster, ensuring consistent procedures and proper record-keeping for each property.
• Ensure received items are transferred promptly to appropriate stores or departments, following proper storage and handling procedures, including FIFO/FEFO principles.
• Maintain professional communication with suppliers, reporting repeated delivery issues or quality problems to the Purchasing team.
• Adhere to hotel food safety, HACCP, hygiene, and sanitation procedures, maintaining cleanliness of the receiving area.
• Ensure all goods are accepted only with proper authorization and supporting documentation, supporting internal and external audits.

Performance Indicators

• Accuracy of receiving records and system entries.
• Compliance with Purchase Order procedures and food safety standards.
• Accuracy of quantities received and proper handling of rejected goods.
• Timeliness of receiving and documentation.
• Compliance with hotel and cluster policies and internal controls.

Working Conditions

The position requires regular movement between the receiving area, stores, and various hotel operational areas. The employee will handle and inspect a range of supplies including food, beverage, housekeeping, and engineering items. This role may involve working in chilled or refrigerated areas when receiving perishable products. Flexibility to work according to hotel operational requirements, including weekends and public holidays, is necessary.