Job description

Company Description

Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.

Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.

The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.

More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.

At SLS The Red Sea, we don’t just deliver service — we create unforgettable dining experiences. As an F&B Supervisor, you will play a key role in leading the day-to-day operation of the outlet, ensuring seamless service while creating personalized and engaging guest experiences that reflect the bold, elevated, and vibrant spirit of SLS.

Working closely with the F&B leadership team, you will lead from the floor, coach and support the service team, uphold SLS standards, and act as a key link between service and culinary teams. With a hands-on approach, you will ensure every shift runs smoothly, service remains consistent, and both guests and colleagues feel supported throughout the experience.

Key Responsibilities

• Supervise and coordinate the daily operations of the outlet, ensuring alignment with SLS brand standards and service expectations.
• Take ownership of the outlet during shifts in the absence of senior management, overseeing service flow and guest engagement.
• Ensure the outlet is clean, properly set up, and fully prepared for operation before and throughout service.
• Conduct pre-shift briefings, assign stations, and communicate service priorities to ensure the team is prepared for each shift.
• Lead by example on the floor, delivering warm, confident, and anticipatory service that reflects the SLS personality.
• Actively engage with guests, build rapport with regular patrons and VIPs, recognize preferences, and deliver personalized experiences.
• Monitor guest satisfaction in real time, respond to feedback or concerns, and take proactive action to address service gaps.
• Provide direct supervision, coaching, and support to the service team to maintain consistently high performance and service standards.
• Deliver on-the-job training and support the onboarding and development of new team members.
• Ensure all colleagues follow SOPs, grooming standards, hygiene practices, and behavioral guidelines.
• Maintain effective communication and collaboration between the service, culinary, and wider F&B teams to ensure seamless service delivery.
• Promote upselling and suggestive selling techniques to enhance the guest experience and support outlet revenue.
• Monitor POS entries, voids, and transactions, ensuring accurate handling in accordance with company procedures.
• Support stock control, par-level monitoring, inventory checks, and stocktaking to minimize wastage and maintain effective cost control.
• Ensure full compliance with health, safety, hygiene, food safety, and HACCP requirements.
• Assist management with staff scheduling, duty rosters, shift reports, incident logs, and other operational documentation.
• Foster a positive, collaborative, and high-performing team environment that reflects the values and service philosophy of SLS The Red Sea.

• High School Diploma or equivalent; a diploma or certification in Hospitality is preferred.
• Minimum of 2 years of experience in a supervisory role within a premium or 5-star restaurant, bar, or hotel outlet.
• Strong experience in team supervision, guest interaction, and service delivery within a fast-paced environment.
• Solid knowledge of food and beverage service techniques, product knowledge, and sequence of service.
• Strong leadership and interpersonal skills with the ability to motivate and guide a diverse team.
• Fluent in English; knowledge of Arabic is an advantage.
• Proficiency in POS systems such as MICROS and basic Microsoft Office applications.
• Basic HACCP or food safety certification is an advantage.
• Previous experience within luxury or lifestyle hospitality brands is an asset.
• Ability to multitask, prioritize, and remain composed under pressure with strong attention to detail and service consistency.

Preferred candidate

Years of experience

2+ years

Degree

Bachelor's degree / higher diploma