Purpose of the Role As the Laundry Application Expert, you will provide technical expertise and hands-on application support across commercial and industrial laundry operations to ensure effective washing performance, chemical efficiency, equipment performance, and consistent quality standards. The role is responsible for programming and optimising tunnel washer and washer extractor processes, conducting titration and water analysis, applying laundry chemicals, developing wash programmes, monitoring process KPIs, conducting quality checks, and providing technical recommendations to improve laundry performance. Working closely with Laundry Operations, Engineering, Sales, and customers, you will provide on-site technical support, train laundry teams, resolve application-related issues, and support tailored laundry solutions that improve wash quality, garment care, productivity, and customer satisfaction.
Key Responsibilities Area What Success Looks Like Laundry Application Management Programme, monitor, and optimise tunnel washers and washer extractors to improve washing efficiency, productivity, quality, and overall operational performance. Wash Programme Development Develop and adjust wash programmes according to laundry classification, fabric type, customer requirements, and applicable operational requirements. Laundry Chemistry & Chemical Application Select, dose, and apply appropriate laundry chemicals according to different laundry requirements while ensuring effective cleaning performance and fabric care. Titration & Application Control Perform application titration within wash cycles to verify chemical concentrations, dosing performance, and compliance with required application standards. Water Analysis Conduct water analysis required for laundry operations and support adjustments to wash programmes and chemical applications based on water conditions. Process Optimisation Monitor and analyse wash cycles and recommend adjustments to improve productivity, wash quality, water consumption, energy utilisation, chemical consumption, and overall process efficiency. Quality Assurance Conduct periodic quality checks covering wash quality, cleanliness, stain removal, garment care, and rewash performance. Identify performance gaps and recommend corrective improvements. KPI Monitoring & Reporting Monitor laundry process KPIs including productivity, turnaround time, rewash rates, water consumption, energy consumption, quality performance, and operational efficiency. Prepare related performance reports. Equipment & Engineering Coordination Apply working knowledge of laundry equipment and coordinate with Engineering teams to address equipment malfunctions or technical conditions affecting wash processes and quality. Training & Capability Support Train laundry staff on wash programmes, chemical handling, SOPs, chemical applications, equipment operation, and required quality standards. Customer Technical Support Understand customer laundry requirements, provide technical recommendations, respond to application-related requirements, and support solutions aligned with customer operational needs. Customer Site Assessments Conduct customer site visits to assess laundry processes, identify improvement opportunities, and recommend improvements to wash quality, productivity, water consumption, and energy utilisation. Technical Reporting Prepare technical and KPI reports covering process performance, quality results, identified issues, and recommended improvements. Customer Relationship Support Support customer relationships by providing professional on-site technical service and tailored solutions that improve laundry processes and overall operational performance.
KPIs & Measures of Success Area KPIsWash Quality Wash quality performance, stain removal effectiveness, cleanliness standards, garment care. Process Efficiency Productivity, turnaround time, wash-cycle efficiency. Chemical Performance Chemical consumption, dosing accuracy, titration compliance. Water & Energy Efficiency Water consumption, energy consumption, efficiency improvements. Quality Control Rewash rate, quality compliance, recurring quality issues. Technical Support Technical response time, issue resolution, site assessment completion. Training Training completion, staff competency, SOP and chemical application compliance. Customer Support Customer satisfaction, implementation of technical recommendations, improvement in customer laundry processes. Reporting KPI reporting accuracy, technical report quality and reporting timeliness. Continuous Improvement Process improvements implemented, productivity improvements, water and energy reduction, wash-quality improvement.
SFIA Level 4 Behavioural Competencies – Enable Competency What It Looks Like in This Role Autonomy Works under general direction and independently performs assigned laundry application activities, including wash programme configuration, titration, water analysis, chemical applications, process monitoring, quality assessments, technical troubleshooting, and customer support. Escalates complex or exceptional technical matters when required. Influence Interacts with and supports Laundry Operations, Engineering, Sales, customers, and other relevant stakeholders by providing technical guidance, training, application recommendations, and operational support within the assigned scope. Complexity Performs a range of technical activities involving tunnel washers, washer extractors, laundry chemicals, water conditions, fabric classifications, chemical dosing, wash quality, equipment performance, and customer-specific operational requirements. Investigates and resolves technical issues within established practices and procedures. Business Skills Applies sound practical knowledge of industrial laundry applications, laundry chemistry, wash programme development, titration, water analysis, process optimisation, quality control, technical training, customer service, analytical problem-solving, and reporting. Communicates technical information effectively and contributes to continuous improvement of laundry operations.
Education & Experience Bachelor's Degree or Diploma in Chemical Engineering, Applied Chemistry, Textile Technology, Mechanical Engineering, Industrial Engineering, or a related technical discipline. Relevant certifications in industrial laundry, chemical applications, textile care, water treatment, or laundry technology are advantageous. Minimum 5–7 years of relevant experience in industrial/commercial laundry operations, laundry applications, chemical applications, process optimisation, or technical customer support. Hands-on experience with tunnel washers and washer extractors. Practical knowledge of laundry chemicals, chemical dosing, titration, water analysis, and wash programme development. Experience monitoring and improving laundry productivity, wash quality, water consumption, and energy utilisation. Understanding of textile and garment care, stain removal, rewash reduction, and laundry quality requirements. Experience providing customer-facing technical support and conducting on-site laundry assessments. Ability to train operational employees on laundry processes, chemical handling, SOPs, and equipment operation.
Qualifications Industrial Laundry Applications Tunnel Washer Programming Washer Extractor Applications Laundry Chemistry Chemical Selection & Application Chemical Dosing Titration Water Analysis Wash Programme Development Process Optimisation Laundry Quality Control Textile & Garment Care Water & Energy Efficiency Laundry Equipment Knowledge Technical Troubleshooting Customer Technical Support Technical Training KPI Monitoring & Reporting Continuous Improvement Health & Safety Compliance
Key Relationships Reports ToLaundry Manager Direct Reports None Internal Laundry Operations Engineering / Technical Services Sales Supply Chain Warehouse External Laundry Customers Customer Operations Teams
Working Environment Location: Primarily field-based with regular visits to commercial and industrial laundry facilities, supported by office-based technical planning and reporting. Schedule: Full-time with flexibility to support customer operations, site assessments, technical troubleshooting, and wash programme optimisation. Working Conditions: A hands-on technical role requiring regular interaction with industrial laundry equipment, tunnel washers, washer extractors, laundry chemicals, dosing systems, water-analysis processes, and customer operations. The role requires strong technical knowledge, practical problem-solving, attention to quality, and adherence to health and safety requirements.