About Chalhoub Group

For over seven decades, Chalhoub Group has established itself as a partner and creator of luxury experiences across the Middle East. The Group operates as a hybrid luxury retailer, managing a portfolio of over 10 owned brands and leveraging its distribution and marketing expertise for more than 400 international names in luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. With a presence across more than 950 stores, online platforms, and mobile apps, Chalhoub Group is dedicated to shaping the future of luxury retail through continuous innovation.

The Role of a Fashion Consultant

Chalhoub Group is seeking a Fashion Consultant for Guess at Al Othaim Mall in Hail, Saudi Arabia. This is a full-time position where the consultant will be responsible for delivering exceptional guest experiences and achieving sales targets. The role involves active engagement with customers and contributing to in-store operational excellence.

Key Responsibilities

• Achieve individual and collective sales targets while providing an exceptional Guest Experience.
• Support the implementation of CRM, CX, and other key customer and people initiatives within the store.
• Collect data on customer behaviour, top sellers, and slow-moving items to inform business reviews.
• Drive client relationships through an omni-channel approach.
• Provide pre-buying feedback on products.
• Contribute to eNPS through people experience initiatives and culture.
• Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs).
• Oversee that click and collect services are conducted within Service-Level Agreements (SLAs).
• Ensure customer data is accurately captured in line with marketing team requirements.
• Promote the MUSE loyalty program and stay updated on app offerings.
• Support in-store marketing events and activations.
• Stay informed about all brand social media activities and campaigns.
• Drive sell-throughs within the store.
• Support in-store Customer Experience (CX) initiatives.
• Provide input regarding effective and less effective practices within the store.

Required Qualifications and Experience

• A minimum of 2 years of experience in a Luxury Fashion Brand.

Our Commitment and Culture

Chalhoub Group fosters a people-at-heart culture, emphasizing diversity, equity, and inclusion. The workplace is driven by forward thinking and a commitment to future-proofing. With over 16,000 professionals across eight countries in the Middle East and a presence in LATAM, the Group integrates sustainability into its core strategy, with a clear commitment to people, partners, and the planet. Chalhoub Group is a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and has pledged to reach Net Zero by 2040.

Application Guidelines

To ensure a fair and consistent experience for all candidates, assessments and interviews must be completed independently and without assistance from generative AI tools. This approach allows Chalhoub Group to understand your strengths, thinking process, and how you approach real-world situations.