• Key Responsibilities

•        Respond to customer calls and enquiries through the company’s phone, WhatsApp and email channels.

•        Provide accurate information and professional guidance on available training programmes.

•        Understand customer needs and recommend the most suitable programme.

•        Follow up with prospective customers and convert qualified leads into paid registrations.

•        Prepare and send training proposals and quotations when required.

•        Coordinate participant registrations and complete enrolment procedures.

•        Support the organisation and coordination of training programmes.

•        Communicate professionally with trainers and participants.

•       Maintain accurate and up-to-date customer records in the company’s CRM or designated system.

•        Prepare regular sales, lead-conversion and follow-up reports.

•        Achieve assigned sales and registration targets while maintaining high customer satisfaction.

Requirements

•        A minimum of two years’ relevant experience with a training institute, training centre or professional development provider.

•        Fluency in Arabic and English, both spoken and written.

•        Strong sales, customer service, communication, negotiation and closing skills.

•        Ability to handle customer objections and follow up consistently.

•        Proficiency in Microsoft Office, CRM systems and relevant digital communication tools.

•        Ability to work remotely and adhere to the agreed working hours and performance standards.

•        Must currently reside in Egypt.