Responsibilities: Analyze customer requirements and business processes to define functional specifications and solution designs. Own assigned business domains and modules, ensuring scalable, efficient, and well-documented solutions. Apply air cargo domain expertise to translate business needs into functional and integration requirements. Collaborate with customers, internal stakeholders, and development teams to gather, validate, and refine requirements. Create and maintain user stories, functional specifications, integration specifications, process workflows, UI designs, and supporting documentation. Facilitate functional workshops, requirement reviews, and solution discussions with customers and project stakeholders. Support backlog refinement activities by providing business analysis, effort clarification, and prioritization recommendations. Lead assigned product initiatives from requirements definition through implementation and go-live, working closely with development, QA, implementation, and support teams. Ensure functional and technical solutions are fully documented and approved by customers and stakeholders before development begins. Define test scenarios, support testing activities, and provide business acceptance for delivered functionality and defect resolutions. Analyze operational issues, perform root cause investigations, and recommend corrective actions. Support customer implementations, migrations, training activities, and production readiness initiatives. Mentor junior analysts and contribute to continuous improvement of analysis practices, documentation standards, and delivery processes. Balance customer requirements with product strategy, platform consistency, and long-term technical sustainability.

Desired Candidate Profile

Knowledge, Skills and Abilities:

• Proven experience in business analysis, functional design, and software delivery within enterprise application environments.
• Strong understanding of requirements gathering, process analysis, solution design, and documentation best practices.
• Ability to translate customer needs into clear functional requirements, user stories, acceptance criteria, and integration specifications.
• Experience owning business domains or functional areas throughout the software delivery lifecycle.
• Strong understanding of air cargo business processes, including airline, GSA, GHA, forwarder, customs, security, and messaging operations.
• Knowledge of enterprise integrations, relational databases, APIs, and industry-standard messaging formats such as IATA Cargo-IMP and Cargo-XML.
• Strong analytical and problem-solving skills, including impact assessment, root cause analysis, and solution evaluation.
• Experience working within Agile or hybrid delivery environments and collaborating with cross-functional teams.
• Excellent communication, facilitation, presentation, and stakeholder management skills.
• Ability to work independently while collaborating effectively with product, development, QA, implementation, and support teams.
• Experience using customer feedback, operational data, and business insights to support product improvements and delivery decisions.
• Awareness of security, compliance, data protection, and operational risk considerations within enterprise software environments.

Education and Experience:

• Bachelor s Degree in Information Technology, Business Management
• Has sound experience in functional analysis and support of systems
• 5 to 7 years of experience working in the Air Cargo domain.
• Education and Experience: Bachelor s Degree in Information Technology, Business Management
• Has sound experience in functional analysis and support of systems
• 4 to 5 years of experience working as Business Analyst.
• The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.