An exciting opportunity has arisen for a Reservations Agent (Saudi National Talent) to join Jumeirah The Red Sea. The main duties and responsibilities of this role include: Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month. Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards. Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera. Always maintain proper and professional email and telephone etiquette. Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments. Communicate last-minute changes such as new bookings, cancellations, or additional information to relevant departments promptly.

Desired Candidate Profile

The ideal candidate for this position will have the following experience and qualifications:

• A service driven professional with 1 2 years of experience in a customer service or hospitality environment, preferably within a luxury 5 star hotel.
• Strong communication and collaboration skills, enabling effective coordination with internal stakeholders including Front Office, Finance, and Food & Beverage teams.
• Proven ability to interact professionally with guests, visitors, travel agents, tour operators, and DMC partners, ensuring a consistently high standard of service.
• Holder of a High School Diploma or equivalent, with a Diploma or Bachelor s degree in Hotel Management or a related field considered an advantage, and a genuine passion for guest experience excellence.