About the Role

TawanTech is seeking an experienced Senior BPMS / IBM BAW Support Engineer to join our team in Riyadh, Riyadh Province. This full-time role focuses on providing operational support for enterprise Business Process Management (BPMS) and workflow applications. The successful candidate will ensure the availability, stability, and performance of mission-critical business process solutions built on IBM Business Automation Workflow (BAW) and IBM WebSphere Application Server (WAS). This position operates within a 24x7 production support organization and requires 5-10 years of relevant experience.

Key Responsibilities

• Provide Level 2/Level 3 production support for IBM BAW/BPMS applications.
• Monitor and support IBM Business Automation Workflow (BAW) runtime environments and workflow services.
• Lead troubleshooting and resolution of complex production incidents affecting business process applications.
• Support Process Server, Process Center, and deployment environments.
• Monitor workflow instances, business services, and application health to ensure maximum availability.
• Analyze application logs, JVMs, thread dumps, heap dumps, and system metrics to diagnose and resolve production issues.
• Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
• Support application deployments, configuration changes, patches, and production releases.
• Manage application server configurations, clusters, and deployments on IBM WebSphere Application Server (WAS).
• Collaborate with Development, Middleware, Infrastructure, Database, and DevOps teams during major incidents and releases.
• Perform production readiness reviews and post-deployment validation.
• Develop and maintain operational documentation, runbooks, knowledge base articles, and support procedures.
• Drive operational improvements through automation, monitoring enhancements, and proactive health checks.
• Mentor junior engineers and provide technical leadership during critical production incidents.
• Ensure compliance with SLAs, operational standards, security policies, and ITIL best practices.

Required Technical Skills

• Technology Stack: IBM Business Automation Workflow (BAW), IBM WebSphere Application Server (WAS), Java Enterprise Applications, Application Administration.
• Core Technical Competencies: IBM Business Automation Workflow (BAW) Administration, IBM BPM / BAW Runtime Support, Process Server & Process Center Administration, IBM WebSphere Application Server (WAS) Administration, Workflow and Business Process Monitoring, Production Troubleshooting & Root Cause Analysis, JVM Performance Analysis, Thread Dump & Heap Dump Analysis, Application Performance Monitoring, Log Analysis and Debugging, Linux Administration, SSL Certificate Management, Incident, Problem, and Change Management, DevOps and CI/CD support, Performance Tuning and Capacity Planning.
• Hosting Environment: IBM z/Linux.

Experience and Qualifications

• 6–10+ years of experience in Application Production Support.
• Minimum 4+ years supporting IBM Business Automation Workflow (BAW) or IBM BPM in enterprise production environments.
• Strong hands-on experience administering IBM WebSphere Application Server (WAS).
• Experience supporting mission-critical workflow and business process applications.
• Experience troubleshooting clustered WebSphere environments and distributed enterprise applications.
• Familiarity with enterprise monitoring tools such as Dynatrace, Splunk, AppDynamics, or equivalent.
• Experience working within Agile, DevOps, and ITIL service management frameworks.
• Banking or financial services experience is highly preferred.

Work Environment

This role is part of a 24x7 production support organization, requiring the engineer to lead incident resolution and monitor application health. The position involves close collaboration with various teams, including development, middleware, infrastructure, database, and business teams, to ensure seamless business operations and effective problem resolution.

Application Process

Candidates who meet the specified requirements are encouraged to apply for this position.