الوظائف / وظائف مدير منطقة / Senior Manager

Senior Manager

في المكتب دوام كامل
السعودية , جدة
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تفاصيل الوظيفة

توظيف دوام كامل
التصنيف تكنولوجيا المعلومات
المجال برامج الكمبيوتر
Purpose Lead enterprise technical support services, ensuring high-quality support, operational efficiency, and continuous improvement across technology environments.
Key Responsibilities Lead technical support teams and daily operations. Establish support standards and service improvement initiatives. Monitor service performance and SLA compliance. Manage major incidents and escalations. Coordinate with infrastructure and application teams. Develop support processes and knowledge management practices. Manage vendors and support contracts.
Qualifications & Experience Bachelor's degree in Information Technology or related field. 10+ years of experience in technical support, including leadership roles.
Skills IT service management Leadership Incident management Service delivery Vendor management Problem-solving Communication

وظائف مشابهة