Our leading company in the food service sector in Riyadh, Saudi Arabia, is seeking a Head Barista to join our team.

The position aims to enhance the customer experience by delivering high-quality coffee beverages and supervising preparation processes, training to ensure service across all our branches.

Main Responsibilities

• Daily supervision and guidance of the beverage preparation team to ensure best practices in coffee, mocha, and innovative drinks preparation.
• Develop coffee recipes and improve grinding, preparation quality, and coordinate with the purchasing department to ensure availability of high-quality raw materials.
• Manage work schedules and ensure adequate coverage during operating hours, events, and special occasions.
• Ongoing training for the coffee staff on food safety standards, cleanliness of the workplace, and waste reduction.
• Contribute to menu design and provide insights to improve the customer experience and develop value-added services.
• Monitor key performance indicators such as customer satisfaction, transaction rate, and waste rate, and provide regular reports to management.
• Professional handling of customer complaints and resolving issues quickly and effectively while maintaining the brand.

Qualifications & Requirements

• High school diploma or its equivalent.
• Experience of 2 to 5 years in the coffee field or in managing a barista team in a fast-paced service environment.
• Familiarity with coffee preparation principles including use of espresso machines, grinding, dosing, and sensory evaluation.
• Good understanding of food safety concepts, workplace cleanliness, and inventory management.
• Basic knowledge of sales calculations, scheduling, and reporting.

Required Skills

• Team leadership and ability to train and develop talent.
• High communication skills in both Arabic and English for interaction with customers, team, and management.
• Attention to detail and flexibility in a fast-paced, high-pressure environment.
• Creative mindset for inventing new beverages and providing innovative solutions to enhance the customer experience.
• Strong ability to provide quick solutions to problems and handle complaints positively.