Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As an Account Executive, Commercial, you will be responsible for driving new business growth and expanding customer relationships across a defined portfolio of commercial accounts in Saudi Arabia and the broader assigned territory. This is an exciting opportunity for a high-energy, customer-focused sales professional who thrives in a fast-paced, consultative selling environment. You will work with cross-functional teams including Business Development, Marketing, Solution Consulting, Customer Success, and Partners to help organizations modernize customer experience and achieve measurable business outcomes. This role is ideal for someone who enjoys building strong executive relationships, navigating complex sales cycles, and creating meaningful value for customers through strategic account development.

Key Responsibilities
The primary responsibilities for this role include, but are not limited to:

• Drive new business acquisition and revenue growth across a defined set of commercial accounts within the assigned territory.
• Develop and execute territory and account plans that identify whitespace, prioritize opportunities, and accelerate pipeline creation.
• Build and manage a healthy pipeline of qualified opportunities through a combination of outbound prospecting, partner engagement, marketing-generated leads, and strategic account development.
• Lead complex, consultative sales cycles from initial discovery through negotiation and close, aligning customer challenges with business outcomes and solution value.
• Establish strong relationships with key stakeholders and decision-makers across business and technical buying centers, including executive-level contacts.
• Collaborate closely with Business Development Representatives, Marketing, Solution Consultants, Customer Success, and Partners to create account strategies and progress opportunities efficiently.
• Maintain a strong understanding of customer priorities, market dynamics, competitive positioning, and industry trends to shape compelling sales strategies.
• Deliver accurate forecasting, opportunity planning, and pipeline reporting through disciplined CRM usage and regular deal inspection.
• Negotiate commercial terms, contracts, and pricing in collaboration with internal stakeholders to close profitable, compliant deals.
• Ensure a high standard of customer engagement by demonstrating credibility, responsiveness, and a strong understanding of the customer’s business transformation goals.
• Represent the company professionally at customer meetings, industry events, and partner engagements.
• Consistently achieve or exceed assigned sales targets, pipeline generation goals, and strategic account development objectives.

Minimum Requirements

• 5+ years of quota-carrying B2B sales experience, preferably in SaaS, cloud, customer experience, AI or enterprise software solutions.
• Proven track record of achieving or exceeding new business and revenue targets.
• Experience managing full sales cycles, from prospecting and discovery through negotiation and close.
• Strong consultative selling skills with the ability to uncover business challenges and align solutions to customer outcomes.
• Experience building and executing account plans within a defined territory or account set.
• Ability to engage and influence multiple stakeholders across business and technical functions.
• Strong communication, presentation, and negotiation skills in customer-facing environments.
• Demonstrated ability to work cross-functionally with internal teams such as Marketing, BDR, Solution Consulting, and Customer Success.
• Strong pipeline management, forecasting discipline, and CRM hygiene.
• Self-starter with the ability to work independently, prioritize effectively, and thrive in a dynamic environment.
• Fluent in Arabic and English 
• Bachelor’s degree or equivalent professional experience.

Desirable Skills

• Experience selling CCaaS, CX, contact center, AI, or digital transformation solutions.
• Familiarity with MEDDPICC and related sales methodologies
• Knowledge of the Saudi market and local business landscape.
• Experience selling into mid-market or commercial accounts with multi-stakeholder buying processes.
• Familiarity with value-based selling and account-based sales methodologies.
• Experience working with channel or alliance partners to generate and close opportunities.
• Proficiency in Salesforce, LinkedIn Sales Navigator, and standard business productivity tools.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [اضغط هنا لمشاهدة البريد اﻹلكتروني].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma