Job description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

People Management

• Develop and maintain effective relationships with all the departments.
• Respond to queries by resolving issues in a timely and efficient manner.
• Provide effective support to the department to enable them to provide effective and efficient services.

Financial Management

• Identify optimal, cost effective use of the resources.

• Assist the Assistant IS Manager to conduct periodic and annual inventory audits of the equipment & recommend replacement of equipment if required.

Operational Management

• Ensure to educate users on issues such as security, virus prevention and password protection.
• Train the user department on the usage of PC's, terminals, printers, other peripherals and also to any other program applications installed.
• Ensure to maintain contacts with all user departments, hardware vendors and other representatives pertaining to Systems.
• To act as a front-line interface to the internal & external users by resolving queries or complaints in a timely & efficient manner.
• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization and the prompt delivery of services.
• Ensure that all software licensing laws are adhered to.
• Ensure the smooth running of all systems, including anti-virus software, print services and e-mail provision.
• To install computer systems, ensure that back up systems operate effectively, buy hardware and software, provide the technology infrastructures for the organization, and contribute to organizational policy with regard to quality standards.

• Bachelor's degree in Computer Science, Information Technology, Computer Applications (BCA), Electronics, or a related field.
• Minimum 1-2 years of professional experience in IT support, system administration, or a related IT role.
• Proven expertise in Windows Server administration, configuration, and maintenance.
• Strong knowledge of PC and server troubleshooting, hardware diagnostics, and network infrastructure support.
• Experience with database backup, recovery, and optimization techniques.
• Demonstrated proficiency in IT security protocols, access control management, and user permission administration.
• Excellent documentation skills with the ability to maintain comprehensive knowledge bases and technical records.
• Strong communication and interpersonal skills with the ability to provide effective technical support to end users.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma