Job description

Salla is one of the leading e-commerce platforms in the MENA region, empowering merchants of all sizes to build, manage, and grow their online businesses. Our all-in-one platform provides everything entrepreneurs need to launch, operate, and scale their online stores.

As a Merchant Onboarding Specialist, you will be responsible for preparing and launching merchants' online stores, ensuring all technical and commercial aspects are configured effectively. You will set up store configurations, customize storefronts, upload products, configure payment and shipping methods, and ensure each store is fully ready for launch. By delivering a seamless onboarding experience, you will help merchants start selling confidently on Salla.

Key Responsibilities:

Online Store Setup:

• Customize templates and interfaces to align with the brand’s identity.
• Accurately list and categorize products on the platform, including adding images, descriptions, and pricing.
• Configure and update shipping and payment details based on the store’s needs.

Integration with Payment and Shipping Systems:

• Ensure seamless integration of various payment gateways with the online store.
• Set up both local and international shipping options smoothly, and regularly test the purchasing process to ensure proper functionality.

User Experience Optimization:

• Ensure a seamless browsing and purchasing experience on the platform.
• Conduct A/B testing for the user interface and implement improvements for faster page loading.
• Provide solutions to user experience issues and ensure customer satisfaction.

Ongoing Technical Support:

• Provide continuous technical support to resolve any issues related to the online store.

Collaboration with Other Teams:

• Coordinate with specialized teams to meet merchant needs.
• Work closely with technical support and development teams to resolve any store-related technical issues.

Keeping Up with Technology Trends:

• Stay up to date with the latest e-commerce technologies and site optimization tools.
• Suggest innovative solutions to improve online store performance.
• Deliver full training to merchants on how to use the platform effectively.

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma