A Saudi company specializing in perfumes and fragrance oils is looking for a hands-on E-commerce Operations Specialist – WooCommerce & Salla to manage, operate, and continuously improve its online store.
The technical migration may be handled by an external specialist. The selected employee will be responsible for preparing and reviewing product data, coordinating with the migration specialist, testing the store after migration, and operating the Salla store after launch.
This is a practical, hands-on role. It is not a programming position or a supervisory-only role. The employee will be responsible for the daily operation of the store, product management, orders, inventory, content, SEO, promotions, reporting, marketing coordination, and sales improvement.
Manage the daily operations of the WordPress and WooCommerce store.
Take responsibility for operating the Salla store if the migration is completed.
Add, edit, and update products, images, descriptions, prices, stock, categories, SKUs, sizes, options, attributes, and variations.
Manage a product catalog containing more than 1,000 products with expected future growth.
Perform bulk product, price, and inventory updates using Excel and CSV files.
Clean and organize product data, identify duplicates, correct missing information, and resolve SKU and pricing inconsistencies.
Maintain an accurate and updated master product file.
Review product information and ensure it matches the physical inventory or ERP system.
Monitor orders from placement until successful delivery.
Follow up on pending payments, failed orders, cancellations, exchanges, returns, refunds, and delayed shipments.
Coordinate with customer service, warehouse, inventory, accounting, shipping companies, and payment providers.
Follow up on operational issues related to Tabby, Tamara, Aramex, payment gateways, and shipping providers.
Create and manage discount codes, bundles, seasonal promotions, free-shipping offers, and other sales campaigns.
Apply upselling, cross-selling, and related-product strategies.
Monitor abandoned carts and support cart-recovery campaigns.
Analyze best-selling, high-margin, slow-moving, and non-selling products.
Suggest practical offers and campaigns to increase sales and move slow stock.
Organize and update homepage sections, categories, banners, featured products, and best sellers.
Improve product pages, navigation, filters, internal search, cart, checkout, and the mobile shopping experience.
Write and improve Arabic product descriptions and product titles.
Add fragrance notes, concentration, sizes, usage information, and other relevant product details.
Resize and make basic adjustments to product images.
Create simple banners and promotional designs using Canva or Photoshop.
Coordinate with photographers, designers, content creators, marketers, and developers.
Optimize product and category titles and descriptions for SEO.
Use Rank Math and apply on-page SEO best practices.
Write Meta Titles and Meta Descriptions.
Conduct keyword research related to perfumes and fragrance oils.
Monitor Google Search Console, indexing, impressions, clicks, and technical errors.
Monitor Google Analytics and e-commerce performance reports.
Coordinate with SEO specialists when advanced technical work is required.
Work closely with performance marketers and advertising agencies.
Provide marketers with product lists, offers, pricing, landing pages, and campaign information.
Monitor key e-commerce and marketing indicators, including Conversion Rate, Average Order Value, Cost per Order, ROAS, Abandoned Carts, and Return Rates.
Participate in preparing monthly marketing and sales plans.
Prepare weekly reports covering completed tasks, products, orders, issues, and performance.
Prepare monthly reports covering sales, traffic, conversion rates, products, campaigns, and improvement recommendations.
Document store settings, integrations, procedures, applications, and operational processes.
Maintain organized files for products, images, reports, and store data.
Protect the confidentiality of customer and company information.
Continuously identify operational issues and recommend improvements to increase sales and improve customer experience.