Performance Analytics

• Planning Research and keep abreast of international best practices to identify latest trends, methods and approaches used to analyses strategic and nonstrategic (Operational) organizational performance
• Develop an organizational performance management framework to monitor and track strategy implementation and associated key performance indicators (KPIs) against set targets
• Define ZATCA s organizational strategic and operational KPIs dashboard to evaluate the achievement of current ZATCA strategy
• Communicate ZATCA s KPIs dashboard with Business Intelligence to handle the implementation and oversee KPIs measurements and results

Organizational Performance Analysis

• Collect and validate data from concerned internal functions for the enablement of performance analytics
• Review the integration points with data warehouse and tableau
• Analyze issues faced by each function and challenges in achieving the targets and objectives
• Analyse underperformed function/ organizational strategic and operational KPIs
• Analyze organizational performance and impact of strategic plans and initiatives and update stakeholders with dashboards
• Evaluate completeness of plans, initiatives, deadlines and deliverables
• Follow-up on financial metrics such as profit, revenue, cash flow to support in measuring financial performance
• Analyze ZATCA annual performance and highlight issues faced in order to make adjustments and develop tactics to the next year strategic plan
• Handling workshops or meetings with the BoD, Ministry of Finance and relevant stakeholders in order to discuss ZATCA s strategy s performance and results, recommend remedial actions and agree on improvement priorities

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes

Desired Candidate Profile

• Education: Bachelor's degree in Business Administration or Industrial Engineering or equivalent is required. Master's degree in related field is preferred.
• Experience: A minimum of 5 years of relevant experience.
• Competencies: Policy Making - Proficient, Data Analytics - Advanced, Change Management - Advanced, Collaboration and Communication - Developing, Professionalism - Proficient, Results Oriented - Proficient, Business Excellence - Advanced, Strategic and Business Planning - Proficient, Customer Focus - Proficient, Quality Management - Advanced, Enablement of Change and Innovation - Developing.