Job description

Objective of the Position

Oversee operational performance across branches, ensuring the achievement of business objectives, enhancing operational efficiency, and improving customer experience, while monitoring employee performance and adherence to established policies and procedures.

Responsibilities

• Supervise daily operational workflows in all branches and ensure compliance with established operational policies and procedures.
• Monitor the achievement of business objectives and prepare necessary plans to increase revenues and improve performance.
• Analyze branch performance reports and performance indicators, recommending corrective actions and procedures.
• Conduct regular field visits to branches to ensure quality of operations and service levels.
• Monitor the performance of branch managers and staff, providing continuous guidance, training, and evaluation.
• Ensure branches are equipped with necessary products, supplies, and materials.
• Monitor inventory levels and reduce waste and loss in coordination with the relevant management.
• Address customer complaints and work on improving their satisfaction levels.
• Coordinate with various departments to ensure operational efficiency.
• Prepare and elevate periodic reports related to branch performance, operational efficiency, challenges, and recommendations.
• Monitor the execution of marketing campaigns and promotional activities within branches.
• Ensure compliance with quality standards, food safety, and occupational health and safety regulations.

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, or any relevant field, preferably with a relevant certification and practical experience.
• Experience of no less than 3 years in branch supervision or managing operations, preferably in the hospitality, restaurant, or retail sector.

Authorities

• Distribute tasks and monitor their execution within branches.
• Evaluate employee performance and enhance related recommendations for development or administrative procedures.
• Propose operational plans and strategies to improve performance.
• Implement daily operational procedures within the limits of granted authorities.

Key Performance Indicators (KPIs)

• Achievement rate of business objectives.
• Branch growth compared to previous periods.
• Average sales value per branch.
• Customer satisfaction level.
• Compliance with operational and quality standards.
• Rate of waste and losses.
• Results of branch evaluations and field visits.
• Employee compliance with procedures and policies.

Skills

Required Skills

• Leadership and team management.
• Planning, organization, and time management.
• Data analysis and report preparation.
• Sales skills and achieving targets.
• Customer service and problem-solving.
• Communication and negotiation skills.
• Proficiency in using Point of Sale (POS) systems and Microsoft Office, especially Excel.