Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines. 

About the Job

An opportunity has arisen for Hotel Manager – Executive Office to join Jumeirah Jabal Omar. 

The main duties and responsibilities of this role:

• Assist the General Manager in implementing the property’s commercial and revenue management strategy, in line with the Group Operations’ strategic objectives, by evaluating changes in guest needs, the guest mix and competitive set, recommending appropriate products/services and operational changes as necessary to ensure high levels of occupancy and profitability.
• Lead core operational activities, such as room management, food and beverage operations, housekeeping, engineering, front office, etc., by conducting frequent and thorough inspections of the different hotel operations, facilitating team meetings, managing guest’s requests and feedback, monitoring services etc. while focusing on operational excellence, maximizing profitability and compliance with policies.
• Lead Hotel in absence of General Manager and ensure seamless and smooth functioning of Hotel Operations.
• Drive and implement audit and compliance strategies with all SBU-specific standard operating procedures, practices and policies thus enabling exceptional guest experiences in line with Jumeirah standard.
• Monitor and emphasize the guest services standards, oversee guest service feedback channels as well as regularly verify individual guests’ satisfaction levels, in order to reinforce guest centricity and foster the continuous improvement of guest services’ options and delivery, thus ensuring the provision of a world-class guest experience.
• Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers.
• Direct the preparation and consolidation of the operations budget and monitor financial performance versus the budget so that the Group is aware of anticipated costs and areas of unsatisfactory performance and that potential performance improvement opportunities are capitalized upon.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 8–10 years of experience in luxury hotel operations, including at least 3–5 years in a Hotel Manager or senior operational leadership role within a luxury 5-star hotel. 
• Bachelor’s degree in hospitality management, Business Administration, or a related field from an accredited university. 
• Strong leadership, operational, and financial management skills with a proven track record of driving guest satisfaction and business performance. 
• Excellent knowledge of hotel operations, quality standards, and luxury hospitality service. 
• Fluent in English; Arabic is an advantage. 
• Excellent communication, leadership, and decision-making skills, with the ability to lead cross-functional teams in a fast-paced luxury environment.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Preferred candidate

Years of experience

5+ years

Nationality

Saudi Arabia

Degree

Bachelor's degree / higher diploma