JOB PURPOSE:Responsible for defining, monitoring, reviewing and documenting collections strategy, its implementation and process enhancements relating to retail (consumer) lending products. Lead the development of innovative collections strategies aligned with the bank's risk appetite, market conditions, and digital transformation goals.
KEY ACCOUNTABILITIES & DETAILED TASKS:1- Retail Credit Policies & Retail Risk Strategies:Lead collection system related projects for process & strategy enhancement through data-driven, customer-centric approaches that balance cost efficiency with recovery optimization, whilst controlling delinquency, provision, write offs & recoveries. Lead collection operations reviews to oversee collection strategies and ensure keeping all stakeholder well-informed of performance & highlight opportunities for optimization. Process reengineering through system driven approach and maximum automation. Suggest & lead strategic initiative to enhance collections capabilities in line with bank’s long-term objective to support continuous business growth.2-Retail Credit Quality:Ensure that collections strategy, initiatives and related processes are reviewed and updated in a timely manner to align with the portfolio targets to control delinquency, write offs, provisions, default rates, improve recoveries and customer experience. Ensure key risk indicators are defined, controlled, monitored, aligned with risk appetite & regulatory requirements.3-Retail Programs & Campaigns Credit Risk Management:Identify, develop & implement collection & recovery strategies and initiatives utilizing various tools and channels e.g. SMS, email, agency, nether triggers, bank apps, event driven etc. Develop and implement omnichannel collections strategies with emphasis on digital-first approaches, self-service options, and automated engagement sequences to improve customer experience and operational efficiency.
QUALIFICATIONS, EXPERIENCE, & SKILLS:Qualifications:Bachelor's degree in business or equivalent business experience required.
Experience:+6 years’ experience in the consumer lending products, collections, portfolio analytics, portfolio management and credit policies & strategies formulation.
Job-Specific Skills:Portfolio analytical skills. Regulatory Knowledge. Deep understanding of collections-related regulations, compliance requirements, and industry standards. Communication skills. Exceptional ability to communicate complex strategies and performance metrics.