Job Title: Patient Experience Specialist Department: Patient Experience Reports To: Patient Experience Manager
Job Summary The Patient Experience Specialist is responsible for enhancing the overall patient experience by supporting service excellence initiatives, addressing patient concerns, and promoting a patient-centered culture throughout the organization. The role helps improve patient satisfaction, service quality, and the timely resolution of patient feedback and complaints.
Key Responsibilities Serve as a primary point of contact for patients and families regarding feedback, concerns, complaints, and service-related inquiries Conduct patient rounds, satisfaction surveys, and follow-up activities to identify opportunities for improving the patient experience Coordinate with clinical and non-clinical departments to ensure timely resolution of patient concerns and service recovery Monitor patient experience indicators and prepare reports on patient satisfaction, complaints, and improvement initiatives
Qualifications Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, or a related field0-5 years of experience in patient experience, customer service, healthcare administration, or a related field Healthcare or hospital experience is preferred Strong communication, conflict resolution, and customer service skills