Analyst – Business Operations (Aftersales)
We're hiring an Analyst, Business Operations to be the custodian of Aftersales data and operational system integrity for a leading automotive dealership group. This is a high-impact HQ role covering ERP/DMS configuration, incentive calculations, and Aftersales KPI dashboards across a multi-branch network.
What you'll do:Lead technical setup of Service Jobs and maintenance packages (10K/20K/30K, etc.) in the ERP/DMSDesign, cost, and launch new service bundles and maintenance subscription products Calculate and reconcile monthly incentives/commissions for workshop technicians and branch Aftersales teams Maintain the HQ Aftersales Dashboard — warranty performance, vehicle health tracking, service efficiency (SO aging, parts fill rates, cycle times) Flag productivity/quality deviations to the Senior Manager, Aftersales Support complaint tracking with the CRM team and provide data-driven evidence for OEM discussions Conduct regular data audits across branches for accuracy and compliance
What you bring:Bachelor's Degree in Industrial Engineering, Business Analytics, Finance, or Information Systems4–5 years of analytical experience, including 3+ years in Automotive Aftersales operations Hands-on ERP/DMS configuration experience (SAP, Odoo, or specialized Auto-DMS) Expert-level Excel (Power Pivot, VBA, Power Query) and Power BI/Tableau Strong understanding of the automotive service lifecycle, workshop scheduling, inventory management, and OEM warranty claim processes Excellent logical/algorithmic thinking and the ability to translate technical data into a clear performance story for non-technical stakeholders