Job description

Proudly recognized as a Great Place to Work®, we are an AI-native customer experience platform purpose-built for emerging markets. With more than 25 years of conversational AI research and development, we serve over 5,000 enterprises across MENA and are pioneering sovereign, agentic AI through our Agentic Studio platform. As the category takes shape, the way Unifonic is perceived — by buyers, analysts, media, and the broader market — is a strategic asset. This role owns that perception.

We thrive on creativity, collaboration, and fun, where every idea is welcomed and celebrated. As shareholders in the company, we’re more than just communicators—we’re innovators shaping the future together. We are Unifones. Join us and be part of something extraordinary!

Meet the team!

At Unifonic, our Compliance team is responsible for managing and enhancing the Compliance function. We focus on all Compliance affairs of the company to anticipate issues and to find proactive and practical solutions for the business.

Help us shape the future of communication by:

• Ensuring that the organization has an engagement framework with the regulator (CST).

  
  

• Working hand in hand with management and staff to identify and manage regulatory compliance risks.

  
  

• Maintaining and coordinating an open line of communication with all relevant decision-makers and stakeholders to keep all parties informed of regulatory communication and impact.

  
  

• Organizing regular training sessions for employees to efficiently communicate key regulatory changes and updates.

  
  

• Supporting in creating and implementing organizational policies, standards, and procedures to comply with applicable regulations.

  
  

• Researching industry Compliance regulations and policies.

  
  

• Evaluating internal operational and procedural Compliance.

  
  

• Maintaining regulatory Compliance internally through communicating requirements, obtaining approvals, and training stakeholders.

  
  

• Applying for Compliance certification and regulatory approval.

  
  

• Developing and maintaining a Compliance recordkeeping system.

  
  

• Maintaining communication with Compliance regulators and following up on applications.

  
  

• Keeping up with Compliance requirements and amendments to regulations.

  
  

• Identifying roadblocks and proposing process improvements.

  
  

• Maintaining Compliance communication register and documentation.

  
  

• Creating and managing action plans in response to regulatory Compliance audit discoveries and Compliance violations.

  
  

• Remediating any regulatory audits, and periodic reviews, and compiling gaps and action plans.

  
  

What you'll bring:

• Hands-on 3+ years of experience as a compliance analyst or specialist within an enterprise-level organization.

  
  

• Strong experience in both reviewing and drafting policies and documentation in both Arabic and English.

  
  

• Compliance management or project management certification is a plus.

  
  

• Experience in international standards and local regulatory requirements related to telecommunications, data protection, and data localization.

  
  

• Higher Education/Bachelor’s Degree in Technology or Management field.

  
  

• Excellent communication skills, both written and oral.

  
  

• Ability to effectively plan, manage, and complete projects in line with stakeholders’ needs and expectations, and organizational strategic objectives. 

  
  

• Diligent attention to detail and advanced analytical abilities.

  
  

• Fluent in English and Arabic with excellent writing/editing and verbal communication skills.

  
  

Craft & Toolkit:

• Regulatory Engagement & Governance

  
  

• Policy Drafting & Documentation (Arabic & English)

  
  

• Compliance Risk Assessment & Mitigation

  
  

• Regulatory Communication & Stakeholder Management

  
  

• Compliance Training & Awareness

  
  

• Audit, Certification & Regulatory Approvals

  
  

• Compliance Operations & Recordkeeping

  
  

• Internal Controls Evaluation & Gap Analysis

  
  

• Process Improvement & Issue Remediation

  
  

Character Traits:

• Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.

  
  

• Ownership and accountability – take responsibility and follow projects through to completion.

  
  

• Communication – explain ideas clearly and listen to others across teams.

  
  

• Collaboration – work well with others and support team goals.

  
  

• Adaptability and learning – adjust to change and keep learning new skills or tools.

  
  

• Mentorship and knowledge sharing – help others grow and share what you know.

  
  

• Resilience – stay calm under pressure and handle setbacks constructively.

  
  

• Quality and attention to detail – do work carefully and strive for improvement.

  
  

• Advocacy and innovation – encourage best practices, efficiency, and new ideas

  
  

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus.

  
  

• We pay all the GOSI costs on your behalf.

  
  

• Unifonic share scheme (we are all owners!).

  
  

• 30 holiday days after the first anniversary.

  
  

• Your Birthday off!

  
  

• Spend up to 5 weeks per year working from anywhere in the world!

  
  

• Paid leave for new parents.

  
  

Preferred candidate

Years of experience

No experience required

Degree

Bachelor's degree / higher diploma