Job Description

Roles & Responsibilities

Raffles The Red Sea is seeking a professional and customer-focused In Room Dining Order Taker to join our hospitality team in Umluj, Saudi Arabia. In this role, you will be the primary point of contact for guests ordering food and beverages to their rooms, delivering exceptional service that reflects our commitment to luxury hospitality. You will process orders with accuracy and efficiency while providing personalized recommendations and ensuring every guest interaction exceeds expectations.

Answer in-room dining calls promptly and professionally, providing guests with menu information and recommendations

Accurately record guest orders in the point-of-sale system, ensuring all special requests and dietary requirements are clearly documented

Communicate orders to the kitchen and room service teams in a timely manner to maintain service efficiency

Address guest inquiries regarding menu items, pricing, and service options with knowledge and courtesy

Accommodate special requests and dietary restrictions while maintaining service standards

Resolve guest concerns and complaints with empathy and professionalism, escalating issues when necessary

Maintain accurate records of orders and guest preferences to enhance future service experiences

Follow all food safety, hygiene, and service protocols established by the hotel

Coordinate with room service staff to ensure timely delivery and guest satisfaction

Multitask effectively during peak service periods while maintaining quality and attention to detail

Desired Candidate Profile

Proven customer service experience in a hospitality or food service environment

Excellent verbal communication and interpersonal skills

Strong organizational abilities and attention to detail

Proficiency with point-of-sale systems and basic computer literacy

Ability to multitask and manage multiple orders simultaneously

Professional phone etiquette and courteous demeanor

Knowledge of fine dining service standards and menu terminology (preferred)

Multilingual capabilities, particularly Arabic and English (preferred)

Problem-solving skills and ability to handle guest requests with flexibility

Ability to work in a fast-paced environment while maintaining composure

Familiarity with dietary restrictions and food allergies (preferred)