Job Title: Universe Manager Role Purpose The Universe Manager is responsible for overseeing the Universe floor activities in order to ensure that its operations are carried out in the most efficient manner and in compliance with the company customer service standards. He/she is also responsible for maintaining high standards of visual merchandising and store presentations, and ensuring availability of products at all times. Manage the Universe staff by preparing schedules, setting goals and objectives, managing performance, training and motivating employees, in order to ensure the highest levels of performance are achieved. Develop a commercial policy, a season layout plan, in addition to an annual timetable for commercial campaign. Recommend price modifications based on benchmarking in order to maintain competitiveness. Monitor the Universe sales Figures, inventory, profit and loss report and ensure that weekly and seasonal targets are achieved by the team Monitor stock levels on a continuous basis, assist the Store Manager in making inventories on a regular basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards Develop and maintain a calendar for the shop events and communicate it to the team in order to ensure smooth and timely running of activities; supervise the communication of shop events and promotions to customers through social media tools. Communicate with wholesales customers to ensure timely answering of their needs, and liaise with local sports clubs in order to increase brand awareness and boost sales. Perform other related activities such as controlling the process of shipments reception, communicating with local suppliers and negotiating prices, reporting occurring operational issues and others.
Key Competencies:
Leadership Competencies Leadership Decision-making Delegation Accountability Strategic thinking
Communication Competencies Verbal communication Customer-facing communication Presentation skills Stakeholder management
Analytical Competencies Data-driven decision making Problem solving Trend analysis Commercial awareness
Personal Competencies Results-oriented mindset Attention to detail Time management Adaptability Multitasking Customer-centric approach