Job description

Find Your Shangri-La in Shangri-La

Shangri-La Jeddah

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

• 203 stylish rooms and suites plus 17 luxury serviced apartments.
• 4 restaurants and lounges, including the legendary Shang Palace
• Convenient for Jeddah’s popular landmarks and Red Sea Mall
• 116 privately owned Burj Assila Residences.

Job Summary:

The Housekeeping Supervisor under the direct supervision of the Executive Housekeeper and SM-Housekeeping, Housekeeping supervisor assists in directing and controlling all housekeeping activities, ensuring that the cleanliness, orderliness, and physical aesthetics of the area of assignment are maintained in accordance with established standards.

As a Housekeeping Supervisor, we rely on you to,

• Records and notes down items that require repair and follow-up.
• Submits recommendations for painting, repair, furnishing, relocation of equipment and space to the Exec. Housekeeper for consideration.
• Coordinates with Engineering on needed repairs / maintenance work and follows up on outstanding work orders as needed.
• Follows up and re-checks areas which are not attended to within acceptable timeframe.
• Make sure all equipment and area are cleaned.
• Ensure compliance to grooming standards as documented in Employee Handbook.
• May assist in the housekeeping coordination function (e.g., communication), as needed and where volume of tasks permit.
• Drafts/Assists in drafting the housekeeping duty roster by providing information on peak periods as early as 3 days out to serve as guide; ensures information is updated daily.

What we are Looking For:

• Has previous experience as housekeeping supervisor in a five-star hotel
• Has high proficiency in both written and verbal English.
• Computer Skills
• Effective Training skills
• Willing to work on extended duty hours.

Why Join Us:

• A workplace that values your passion and supports self-realization and personal growth. 
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills. 
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication. 
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Preferred candidate

Years of experience

2+ years

Degree

Bachelor's degree / higher diploma