Job Description

Roles & Responsibilities

As the F&B Operations Manager , you will oversee the full operation of three distinct Faena dining experiences. You will guide venue leadership teams, elevate day to day service execution, and ensure each venue delivers an unforgettable journey for every guest. This role combines strategic leadership with an authentic presence on the floor shaping atmosphere, inspiring teams, and ensuring Faena s cultural and service ethos is felt in every touchpoint. Key Responsibilities

• Oversee daily operations across three Faena dining venues, ensuring consistent service excellence and guest satisfaction
• Maintain a strong, visible presence on the floor during peak service periods
• Support venue managers with service flow, table pacing, and coordination between FOH and BOH teams
• Uphold Faena grooming, uniform, and operational standards across all venues
• Greet guests, anticipate needs, and handle escalated concerns with warmth and discretion
• Review guest feedback and implement strategies to continuously elevate the experience
• Lead, coach, and develop Restaurant Assistant Managers, Supervisors, and FOH teams
• Conduct daily briefings and communicate priorities, menu changes, and service expectations
• Foster a positive, creative, and accountable team culture aligned with Faena values
• Ensure all venues follow health, safety, and compliance regulations
• Oversee opening and closing procedures, readiness checks, and venue presentation
• Support financial performance through labor management, cost control, and inventory oversight
• Ensure accurate completion of daily reports, checklists, and operational logs
• Partner with Culinary and Experience teams to deliver seamless service execution
• Support menu launches, events, and special activations across the three venues
• Conduct regular audits to ensure adherence to brand standards and SOPs

Desired Candidate Profile

• 5+ years of progressive leadership experience in luxury dining, lifestyle hospitality, or multi-outlet operations
• A natural leader with strong coaching, communication, and interpersonal skills
• Proven ability to elevate service culture and inspire diverse teams
• Deep understanding of luxury hospitality and guest experience principles
• Confidence in handling high-volume service and complex operational structures
• Familiarity with POS and reservation management systems
• A passion for artful hospitality, creativity, and delivering emotionally resonant experiences