???? Job Title: Customer Service Representative - Remote
???? Job Objective To deliver professional customer support and service across all approved and available communication channels, respond to customer inquiries, and resolve issues in a timely and effective manner that ensures customer satisfaction and enhances the overall service experience. The role operates within a shift system to ensure full coverage of working hours.
???? Key Responsibilities Respond to customer inquiries via phone calls, email, and live chat. Handle customer complaints and ensure proper escalation to the appropriate level when required. Follow up on service requests and coordinate with relevant departments until completion. Adhere to company policies and procedures while interacting with customers. Work in shifts to ensure full coverage of office working hours. Collaborate effectively with other teams to achieve department objectives.
???? Qualifications & Requirements Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.1–3 years of experience in customer service or administrative support roles. Excellent verbal and written communication skills with a professional customer-focused attitude. Strong ability to work within a team, manage time effectively, and handle work pressure.