Job Description

Roles & Responsibilities

WHAT IS IN IT FOR YOU: Team member benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:

Team member Relations

• Establish and maintain effective team member relations.
• Coordinate with all departments on human resources-related activities.
• Monitor and track annual and sick leave accruals.
• Support team member relations functions in consultation with HR leadership.

Documentation & Compliance

• Develop and maintain confidential team member files, records, and databases.
• Regularly update and audit team member files, ensuring proper documentation.
• Maintain and manage MIS (Management Information Systems) for all relevant processes.
• Ensure compliance with health, hygiene, security, safety, and fire regulations.

Administrative Support

• Organize and manage incoming correspondence, and handle responses appropriately.
• Manage the Director of Human Resources diary, appointments, and daily trace file.
• Arrange and take minutes for meetings, and circulate them to relevant stakeholders.
• Prepare letters, memos, and other documents using appropriate software tools.
• Handle incoming and outgoing mail, maintaining an organized filing system.

Coordination & Team Support

• Communicate professionally with internal and external customers.
• Foster positive working relationships to support team goals.
• Assist the HR team with administrative tasks as needed.
• Manage HR department stationery procurement and inventory.

Professionalism & Confidentiality

• Handle sensitive and confidential matters with appropriate discretion.
• Demonstrate courteous and professional behavior at all times.
• Inform HR leadership of important updates or concerns within the hotel.

Continuous Improvement & Personal Development

• Implement and evaluate HR practices for efficiency and effectiveness.
• Adhere to HR service standards and seek opportunities for improvement.
• Take ownership of personal and professional development.

General Responsibilities

• Perform tasks accurately, efficiently, and with dedication.
• Adhere to work schedules and demonstrate punctuality.
• Demonstrate enthusiasm and a customer-focused attitude.
• Take responsibility for fulfilling customer requests and inquiries.
• Perform additional duties as reasonably required by management.

Desired Candidate Profile

Strong organizational, communication, and interpersonal skills with the ability to handle confidential information discreetly. Proficient in Microsoft Office and HRIS/MIS systems; knowledge of local labor laws and HR best practices. Detail-oriented, proactive problem-solver with excellent time management skills. Professional demeanor, team-oriented, and committed to providing exceptional internal customer service. Flexible, adaptable, and eager to learn and grow in the role. Fluency in English (additional languages are an advantage).