Job Purpose:
Support the development and implementation of the organization’s organizational excellence framework, with a focus on excellence models, organizational performance, continuous improvement, policies and procedures, and award submission requirements. The role supports the enhancement of organizational maturity and operational effectiveness in alignment with strategic objectives and recognized excellence standards.
Key Responsibilities & Duties:
Organizational Excellence and Frameworks:
Support the development and implementation of organizational excellence plans, initiatives, and frameworks in alignment with the entity’s strategic direction. Apply recognized excellence models, awards, and standards such as King Abdulaziz Quality Award, EFQM Model, and other relevant frameworks. Conduct organizational excellence gap analysis against recognized models and standards to identify strengths, gaps, and improvement opportunities. Contribute to promoting a culture of organizational excellence and continuous improvement across the organization.
Assessment, Awards, and Improvement Plans:
Conduct organizational self-assessment activities in accordance with approved excellence models and applicable standards. Prepare and coordinate submission files for awards and excellence models, ensuring compliance with evaluation requirements and criteria. Monitor and follow up on improvement plans resulting from organizational assessments to ensure effective implementation. Conduct benchmarking studies with leading organizations in the field of organizational excellence and identify applicable best practices.
Performance, Policies, and Continuous Improvement:
Develop, monitor, and analyze organizational performance indicators and prepare related reports. Support continuous improvement initiatives and business process re-engineering to enhance operational efficiency. Support the development, review, and implementation of organizational policies and procedures. Prepare periodic reports on organizational excellence, performance results, improvement progress, and present key insights and recommendations to management.
Qualifications:
Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management, Organizational Development, or a related field. Professional certifications such as Certified Assessor – King Abdulaziz Quality Award (KAQA), EFQM Assessor, ISO Lead Auditor, or Six Sigma are preferred.
Experience:
Minimum 6 years of relevant experience in organizational excellence, quality management, organizational performance, organizational development, or a related field.