Job Description

Roles & Responsibilities

• Technology Management & Administration

  • Manage various IT systems and provide day‑to‑day administrative support.

  • Ensure continuous operation and maintenance of IT infrastructure, including servers, storage, virtualization (Hyper‑V), and cloud services.

  • Work with Microsoft 365 Admin Center, Exchange Online, and Azure environments.

  • Support data center operations and integrations between on‑premise and cloud platforms.

• Technical Support & Troubleshooting

  • Deliver L1/L2 support for system, software, and network‑related issues.

  • Troubleshoot and resolve hardware and software problems on servers and end‑user devices.

  • Collaborate with network and security teams to resolve connectivity and performance issues.

• User Support & Equipment Setup

  • Configure and deploy end‑user equipment including computers, printers, and peripherals.

  • Support onboarding by preparing accounts, devices, permissions, and access for new users.

  • Provide user training and guidance on standard tools (Windows, Microsoft 365, email, Teams).

• Network Administration & Support

  • Assist in managing switches, routers, wireless, and other network components.

  • Support firewall configuration and troubleshooting and help maintain network security and uptime.

  • Work with vendors and service providers (ISP, hardware, software) when needed.

• System Maintenance, Monitoring & Backups

  • Monitor the availability and health of IT systems and services.

  • Perform routine health checks, apply patches and updates, and execute planned maintenance tasks.

  • Configure, run, and monitor regular backup jobs for servers and virtual machines, and perform test restores.

• Asset Inventory & Health Check

  • Maintain an up‑to‑date inventory of IT assets (laptops, desktops, servers, switches, firewalls, etc.).

  • Track warranties and support contracts, and proactively plan renewals or replacements.

  • Conduct periodic audits and health assessments of IT equipment.

• Security & Compliance

  • Implement and follow IT security policies, standards, and best practices.

  • Help resolve security observations and vulnerabilities reported by security tools.

  • Support compliance with internal policies and relevant industry standards.

• Projects, Collaboration & ITSM

  • Assist the Infrastructure Manager with new infrastructure/product implementations and upgrades.

  • Coordinate with internal departments and third‑party vendors on IT tasks and projects.

  • Work within ITSM/ITIL processes for incidents, changes, and service requests, ensuring SLA adherence.

  • Monitor helpdesk/ticketing systems for timely response and resolution.

• Technical Documentation & Reporting

  • Maintain accurate, up‑to‑date documentation for systems, networks, procedures, and configurations.

  • Create basic Visio diagrams and technical documents to support IT projects and operations.

  • Develop simple user guides and awareness materials to enhance internal IT literacy.

Desired Candidate Profile

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 2–3 years of experience in internal IT support / IT administration.

Required Skills

• Strong hands‑on experience with Windows 10/11, Windows Server, and Microsoft 365.

• Good knowledge of Active Directory, Group Policy, basic networking (switching, routing, VLANs), and firewalls.

• Basic experience with Microsoft Hyper‑V and backup solutions.

• Familiarity with ITSM/ITIL concepts and ticketing/helpdesk systems.

• Strong troubleshooting, documentation, and customer service skills.

• Good communication skills in Arabic and English, with the ability to work in a team‑oriented environment.