Job Purpose:

• The Specialist – Bus Operations and Coordination will be responsible for the seamless operation of bus transportation services within the AMAALA project.
• This role requires effective planning, coordination, and management of daily bus operations to ensure safe, efficient, and reliable transport for staff and other stakeholders.
• The specialist will be a key player in handling operational challenges, collaborating with internal and external teams, managing drivers and ensuring that service standards are met consistently.
• They will also contribute to improving bus operations and coordinating logistics to maintain optimal service delivery.

Job Responsibilities:

Coordinate Daily Bus Operations

• Ensure smooth daily operations of the bus services, including scheduling, dispatching, and
• routing.Monitor service levels, ensuring that buses are running on time and safely while accommodating operational changes as needed.
• Address any issues such as delays, breakdowns, or unforeseen disruptions promptly to minimize service interruptions.

Service Management

• Maintain effective communication with dispatchers and drivers to ensure adherence to service level agreements (SLAs) and operational standards.
• Address any service deviations, including late arrivals, maintenance issues, or customer complaints, ensuring timely resolutions.

Customer Service and Issue Resolution

• Serve as a point of contact for any bus service-related concerns, responding quickly and professionally to internal and external queries.
• Resolve issues, complaints, or emergencies related to bus operations, ensuring minimal disruption to stakeholders.
• Ensure a high standard of customer service by maintaining cleanliness, safety, and professionalism on all buses.

Operational Reporting and Data Management

• Compile and analyze data related to bus operations, including ridership, service delays, and fleet performance.
• Provide weekly and monthly reports to the manager regarding operational performance, highlighting key areas for improvement or adjustments.
• Assist in resource planning by forecasting fleet requirements based on operational data and service demands.

Fleet and Scheduling Optimization

• Collaborate with management to optimize bus schedules and routes, adjusting based on demand and operational efficiency.
• Support the maintenance team by tracking fleet utilization and ensuring buses are regularly serviced to avoid breakdowns and delays.
• Proactively identify and implement improvements to bus operations to enhance service delivery.

Qualification and Experience:

• Minimum High School diploma or equivalent qualification.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using scheduling software and Microsoft Office Suite.
• Ability to analyze data and make data-driven decisions.
• Demonstrated ability to work effectively in a team and collaborate with cross-functional departments.
• Prior experience in managing and resolving transportation-related issues is a plus.

Skills:

• Must be able to multi-tasking in a fast pace, high volume, environment.
• Proficiency in coordinating and managing services to meet corporate needs efficiently and safely.
• Strong problem-solving skills to manage exceptions and find solutions to challenges.
• Ability to ensure compliance with regulations, standards, and Service Level Agreements (SLAs).
• Excellent verbal and written communication skills to interact with management effectively.
• Proficiency in analyzing data to make informed decisions and optimize resource allocation.
• Ability to work collaboratively within a team and across departments to achieve goals and resolve issues.
• Competence in using scheduling software for efficient planning and scheduling of corporate services.
• Adaptability in adjusting schedules and routes to accommodate changing corporate needs.
• Dedication to ensuring a seamless and satisfactory corporate experience for internal and external customers.
• Meticulous attention to detail to maintain high standards of safety, cleanliness, and service quality in corporate operations.
• Skill in engaging and managing suppliers to foster positive relationships and maintain service excellence.

Job Context:

• The Specialist – Bus Operations and Coordination plays a pivotal role in managing and coordinating bus operations for the AMAALA project.
• This role operates in a fast-paced environment with the responsibility to ensure that transportation services for staff and stakeholders are efficient, timely, and aligned with operational needs.
• The role requires a hands-on approach to managing unexpected disruptions, maintaining service quality, and ensuring that all buses are properly maintained and meet safety standards.