Job Purpose:

• The Specialist – Fleet Operations and Coordination is responsible for the seamless operation of AMAALA's fleet, ensuring the efficient, safe, and reliable transportation of staff, guests, and stakeholders.
• This role requires effective planning, coordination, and management of fleet operations, including vehicles such as Sedans and mini-buses.
• The specialist will oversee daily fleet management tasks, address operational challenges, collaborate with internal and external teams, and ensure adherence to service standards.
• The role also involves contributing to the optimization of fleet resources, improving operational processes, and ensuring the highest level of service delivery across the fleet.

Job Responsibilities:

Coordinate Daily Fleet Operations

• Ensure the smooth and efficient daily operation of all vehicles within the fleet, including, fleet cars, and mini- buses.
• Manage fleet scheduling, dispatch, and routing, ensuring all vehicles are operating according to plan and available when needed.
• Address operational challenges such as delays, maintenance issues, or service disruptions promptly, minimizing impact on operations.

Service Management

• Ensure service level agreements (SLAs) and operational standards are met.
• Monitor fleet performance, ensuring that vehicles are maintained to the highest standards, and addressing any deviations in service delivery.
• Work closely with the maintenance team to resolve any performance issues, including vehicle breakdowns, delays, or quality complaints.

Fleet Performance and Maintenance Coordination

• Collaborate with the maintenance team to ensure timely and effective servicing of fleet vehicles, maintaining a proactive approach to avoid breakdowns or delays.
• Track and monitor fleet utilization, ensuring that all vehicles are used effectively and efficiently to meet operational needs.
• Perform regular fleet audits to ensure that all vehicles meet safety and regulatory standards.

Operational Reporting and Data Management

• Compile, analyze, and report data on fleet performance, including vehicle utilization, service disruptions, and maintenance activities.
• Provide weekly and monthly operational reports to the manager, highlighting key performance metrics, challenges, and areas for improvement.
• Assist with forecasting fleet requirements, optimizing resource allocation based on historical data and operational demands.

Fleet Scheduling and Optimization

• Work with management to develop and optimize fleet schedules and routes, adjusting based on changes in demand, operational needs, and service levels.
• Identify opportunities for fleet resource optimization, improving fleet efficiency and reducing costs without compromising service quality.
• Ensure that vehicle scheduling aligns with staff, guest, and operational requirements, ensuring uninterrupted service delivery.

Qualification and Experience:

• Minimum High School diploma or equivalent qualification.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using scheduling software and Microsoft Office Suite.
• Ability to analyze data and make data-driven decisions.
• Demonstrated ability to work effectively in a team and collaborate with cross-functional departments.
• Prior experience in managing and resolving transportation-related issues is a plus.

Skills:

• Must be able to multi-tasking in a fast pace, high volume, environment.
• Proficiency in coordinating and managing services to meet corporate needs efficiently and safely.
• Strong problem-solving skills to manage exceptions and find solutions to challenges.
• Ability to ensure compliance with regulations, standards, and Service Level Agreements (SLAs).
• Excellent verbal and written communication skills to interact with management effectively.
• Proficiency in analyzing data to make informed decisions and optimize resource allocation.
• Ability to work collaboratively within a team and across departments to achieve goals and resolve issues.
• Competence in using scheduling software for efficient planning and scheduling of corporate services.
• Adaptability in adjusting schedules and routes to accommodate changing corporate needs.
• Dedication to ensuring a seamless and satisfactory corporate experience for internal and external customers.
• Meticulous attention to detail to maintain high standards of safety, cleanliness, and service quality in corporate operations.
• Skill in engaging and managing suppliers to foster positive relationships and maintain service excellence.

Job Context:

• The Specialist – Fleet Operations and Coordination is a key role in the efficient and smooth running of AMAALA's fleet. This position operates in a dynamic environment where operational challenges such as vehicle breakdowns, unplanned changes in service demand, or delays must be addressed promptly and efficiently.
• The specialist is responsible for ensuring that all fleet vehicles are used optimally, safely, and in accordance with regulatory and safety standards. This role requires close collaboration with internal teams (e.g., maintenance, logistics).
• The ability to analyze operational data, improve processes, and optimize resource allocation will be critical to the success of this role.