Job Summary:

We are seeking a skilled IT Support with 1-3 years of experience to manage SharePoint support, mailbox operations, Active Directory (AD) operations, and ServiceNow ticket distribution. The ideal candidate will have a strong understanding of IT infrastructure, excellent troubleshooting skills, and a customer-oriented approach to provide efficient support services.

Key Responsibilities:

-SharePoint Support:

• Provide support for SharePoint environments, including site configuration, user access management, and troubleshooting.
• Ensure optimal performance and resolve issues promptly to minimize downtime.
• Assist with content management and workflow automation within SharePoint.

-Mailbox Operations:

• Manage mailbox creation, configuration, and troubleshooting in Microsoft Exchange or similar platforms.
• Ensure seamless email communication by addressing user issues and monitoring system performance.
• Perform regular audits to maintain compliance and security of email accounts.

-Active Directory (AD) Operations:

• Manage user accounts, groups, and permissions in Active Directory.
• Monitor and resolve AD-related issues, including authentication and access problems.
• Ensure security and compliance by following established policies and procedures.

-ServiceNow Ticket Distribution:

• Oversee the distribution and prioritization of ServiceNow tickets to appropriate teams.
• Track ticket progress and ensure timely resolution of incidents and service requests.
• Generate reports and provide insights into ticket trends and performance metrics.

Qualifications:

• Bachelor’s degree in Information Technology or related field.
• 1-3 years of experience in IT support, focusing on SharePoint, mailbox operations, Active Directory, and ServiceNow ticketing systems.
• Strong understanding of IT infrastructure and support processes.
• Excellent problem-solving and communication skills.

Preferred Skills:

• Experience with Microsoft 365, Exchange Server, and ServiceNow.
• Knowledge of ITIL principles and best practices.
• Familiarity with scripting languages like PowerShell for automation.