The Property Management Supervisor (Hospitality) oversees the daily operations of

the company hospitality properties, including hotels, serviced apartments, and other

lodging facilities. This role is responsible for ensuring high-quality guest experiences,

optimizing property performance, managing maintenance, and supporting the

operational needs of hospitality tenants. The ideal candidate will have experience in

hotel operations, a strong customer service focus, and the ability to manage a team

effectively.

Skills

Key Responsibilities

Operations Management

• Supervise daily operations of hospitality properties, ensuring they meet brand
• standards and operational excellence.
• Oversee front office, housekeeping, maintenance, and other departments to
• ensure seamless guest experiences.
• Conduct regular property inspections to uphold cleanliness, safety, and
• aesthetic standards.

Guest Relations

• Act as a primary contact for tenants and guests, addressing their concerns
• and inquiries promptly and professionally.
• Ensure guest satisfaction by maintaining a high standard of hospitality
• services.
• Monitor and respond to guest feedback to drive continuous improvement in
• operations.

Staff Supervision

• Manage and supervise on-site property staff, including reception,
• housekeeping, and maintenance teams.
• Provide training, guidance, and performance feedback to ensure staff meet
• service expectations.

• Coordinate scheduling and ensure adequate staff coverage for operations.
• Financial Management
• Support budget preparation and ensure effective cost control for operational
• activities.
• Monitor revenue streams, occupancy rates, and expenses to achieve financial
• goals.
• Manage vendor contracts and approve invoices for hospitality-related
• services.
• Maintenance and Facility Management
• Oversee property maintenance activities to ensure prompt resolution of issues
• and prevent service disruptions.
• Work closely with vendors and contractors for timely delivery of facility
• services.
• Ensure compliance with safety, health, and environmental regulations.
• Reporting and Analysis
• Prepare and present regular reports on property performance, including
• financial metrics, occupancy rates, and guest satisfaction scores.
• Analyze data to identify trends, areas for improvement, and opportunities for
• enhancing service delivery.