Ensure customer awareness of all products and services available.

• Sell additional products, services and repair work as appropriate to customer needs and in accordance with

individual and/or team targets.

• Understand features and benefits of products and services and promote these accordingly.

• Undertake prospecting to generate additional business.

• Accurately maintain departmental systems including (but not limited to) customer records, job documentation,

alternative transport and customer follow-up systems.

• Carry out relevant preparation for the customer's visit (eg. pre-calls; print job cards; field campaigns, DISS

reports, TPI's (Technical Product Information) etc.) in line with service core process, updating documentation

accordingly.

• Offer extra services to every customer, including a vehicle health check (VHC), bringing their attention to any

relevant current service offers, linking to relevant benefits such as safety.

• Visually inspect customer vehicles and loan cars, documenting any damage where relevant.

• Provide customer estimates calculating accurate charges for all parts, labour and service repairs.

• Promptly prepare and explain invoices following completion of work, ensuring charges/details are accurate.

• Verify and obtain copies of documentation where relevant, such as customer's driving licence or insurance

documents when issuing loan cars.

• Gain prior authorisation from the customer for completion of work, including signatures as required.

• Receive and process payments promptly and in accordance with company procedures.

• Document all warranty work as per the manufacturer's requirements and company policy.

• Meet all deadlines as set by your line manager, the company or the manufacturer.

Skills

• Empathy and tolerance

• Ethical behaviour

• Responsibility

• Open-mindedness

• Self-confidence

• Customer-orientation

• Professional appearance

• Team player

• Communication skills

• Pro-active approach