The Customer Service role in Jeddah, Saudi Arabia, is a vital position within the retail and wholesale industry. This role focuses on delivering exceptional service to customers, ensuring that their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle various customer inquiries and issues. This position not only enhances customer satisfaction but also contributes to the overall success of the company by fostering loyalty and repeat business.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, or in-person.
2. Resolve customer complaints and issues in a timely and professional manner.
3. Maintain a thorough understanding of the company's products and services to provide accurate information.
4. Process orders, returns, and exchanges while ensuring compliance with company policies.
5. Document customer interactions and feedback to improve service quality.
6. Assist in training new customer service representatives.
7. Collaborate with other departments to address customer needs and enhance service delivery.
8. Monitor customer satisfaction levels and suggest improvements.
9. Participate in team meetings to discuss performance and share best practices.
10. Stay updated on industry trends and competitor offerings to better serve customers.

Preferred Candidate:

1. Strong interpersonal and communication skills.
2. Ability to work in a fast-paced environment.
3. Proficiency in Arabic and English is highly desirable.
4. Problem-solving skills and a proactive approach to customer service.
5. Team player with a positive attitude.
6. Flexibility to work various shifts, including weekends.
7. Experience in retail or customer service is a plus.
8. Willingness to learn and adapt to new challenges.
9. Attention to detail and organizational skills.
10. Ability to handle stressful situations with composure.

Skills

• Excellent verbal and written communication skills.
• Proficient in using customer service software and CRM systems.
• Strong problem-solving abilities.
• Ability to work collaboratively in a team environment.
• Time management and multitasking skills.
• Basic knowledge of retail operations and policies.
• Empathy and patience when dealing with customers.
• Ability to analyze customer feedback for service improvement.