About the Role

Four Points by Sheraton is seeking an Assistant Training Manager for a full-time position in Jeddah, Makkah. This role involves supporting the identification and addressing of employee and organizational development needs, ensuring effective training programs are in place to achieve desired business results. The training programs cover various topics, including product knowledge, company philosophy, customer service, and leadership skills.

Key Responsibilities

• Assist in conducting needs assessments, designing, and developing training programs.
• Facilitate the delivery of both custom and corporate training programs.
• Measure the effectiveness of training to ensure a return on investment.
• Promote and inform employees about all training programs.
• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
• Help employees identify specific behaviors that contribute to service excellence and ensure ongoing training to understand guest expectations.
• Use effective training methods to ensure employees understand and can demonstrate guest satisfaction skills.
• Meet regularly with the training cadre to support training efforts and observe service behaviors, providing feedback to individuals and managers.

Training Program Evaluation

• Monitor enrollment and attendance at training classes.
• Meet regularly with participants to assess progress and address concerns.
• Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Review comment cards, guest satisfaction results, and other data to identify areas for improvement.
• Measure the transfer of learning from training courses to operations and ensure adult learning principles are incorporated into training programs.

Training Program Development and Planning

• Identify performance gaps and work with managers to develop and implement appropriate training to improve performance.
• Assist with making necessary adjustments to training methodology and/or retraining as appropriate.
• Align current training and development programs to effectively impact key business indicators.
• Assist with establishing guidelines so employees understand expectations and parameters.
• Develop specific training to improve service performance.
• Drive brand values and philosophy in all training and development activities.
• Incorporate guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Budget Management

• Assist with the development of the training budget as required.
• Assist with managing the budget in alignment with Human Resources and property financial goals.
• Assist with managing department controllable expenses to achieve or exceed budgeted goals.
• Utilize P-card, if appropriate, to control and monitor departmental expenditures.

Qualifications

Candidates should possess 0-1 year of relevant experience. The salary for this position will be discussed during the interview process.