About FAENA and The Red Sea Expansion

FAENA is a global movement recognized for its integration of art, culture, and community. Rooted in soulful traditions and elevated by imaginative design, FAENA's culture emphasizes authentic hospitality and transformative experiences. The company is currently expanding into the Kingdom of Saudi Arabia with FAENA The Red Sea, marking a significant new chapter. This expansion aims to shape a world of beauty and connection, inviting individuals driven by creativity and excellence to contribute to its realization.

The Role of Reservations Agent

The Reservations Agent is a full-time position based in Saudi Arabia, responsible for managing all room reservation inquiries and bookings for FAENA. This role requires 0-1 years of experience and is crucial for ensuring efficient, accurate, and professional customer service. The agent will facilitate seamless booking experiences across various channels and support revenue optimization while upholding the resort’s luxury hospitality standards.

Key Responsibilities

• Handle all reservation inquiries via phone, email, and online channels in a timely and professional manner.
• Process room bookings, modifications, cancellations, and special requests accurately within the system.
• Ensure all reservations are entered correctly with complete guest information and rate details.
• Provide detailed information about room types, rates, packages, and resort services to potential guests.
• Maximize revenue opportunities through upselling room categories and promoting special offers.
• Maintain accurate availability and booking records in the Property Management System (PMS).
• Liaise with Front Office and Housekeeping to ensure smooth guest arrivals and room readiness.
• Handle guest requests and ensure special arrangements are communicated and fulfilled.
• Monitor reservation channels to ensure consistency and accuracy of information across platforms.
• Respond to guest inquiries and resolve booking-related issues efficiently and professionally.
• Maintain strong knowledge of resort offerings, promotions, and local information.
• Ensure compliance with brand standards, policies, and data privacy regulations.
• Support overbooking control and manage inventory allocation as directed by management.

Required Experience and Attributes

• 0-1 years of experience in a reservations or customer service role, preferably within the hospitality sector.
• Demonstrated ability to provide exceptional customer service with a high degree of professionalism.
• Strong attention to detail and accuracy in data entry and record keeping.
• Effective communication skills for interacting with guests and internal departments.
• Ability to manage multiple inquiries and tasks efficiently in a fast-paced environment.

Work Environment and Standards

The Reservations Agent operates within FAENA's luxury hospitality environment, contributing directly to guest satisfaction and revenue goals. The role demands adherence to FAENA's brand standards, operational policies, and data privacy regulations. Collaboration with Front Office and Housekeeping teams is essential to ensure a seamless guest journey from booking to arrival.

Join FAENA

If you possess the required experience and dedication to service excellence, we invite you to apply for this role and contribute to the FAENA experience in Saudi Arabia.