About Jumeirah and Jumeirah Jabal Omar Makkah

Jumeirah, a member of Dubai Holding, is a global leader in luxury hospitality, managing a portfolio of 31 properties across 13 countries in the Middle East, Europe, Asia, and Africa. Since 1999, the brand has been recognized for Arabian luxury hospitality through its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah Jabal Omar Makkah, located in Makkah, Saudi Arabia, is situated minutes from Masjid Al Haram. This hotel, spread across four towers, offers a blend of comfort and Arabian hospitality, featuring various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces, with views of the Grand Mosque.

Role Overview: Guest Service Executive

Jumeirah Jabal Omar is seeking a Guest Service Executive for the Front Office Department. This full-time position is open to Saudi Nationals with 0-1 years of experience. The role involves ensuring a seamless and welcoming experience for guests from check-in to check-out, managing various front office operations, and contributing to overall guest satisfaction within a luxury hospitality setting.

Key Responsibilities

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

Required Qualifications and Skills

• Knowledge of front office operations.
• Strong interpersonal skills.
• Ability to work without direction and demonstrate initiative.

Compensation and Benefits

Jumeirah offers an attractive salary, paid in Saudi Riyals (SAR). In addition, employees receive generous F&B benefits, reduced hotel rates across Jumeirah properties globally, excellent leave and health care packages, flights home, and other employee benefits.

Work Environment

This full-time position is based at Jumeirah Jabal Omar Makkah, operating within a dynamic luxury hospitality environment focused on delivering exceptional guest experiences in the heart of the Holy City.