About the Role

Sheraton Hotels & Resorts is seeking a Saudi National for the full-time position of Assistant Manager, Front Desk in Makkah or Jeddah. This entry-level management role is responsible for leading and assisting with the successful completion of daily shift requirements across front office areas, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. The Assistant Manager strives to ensure guest and employee satisfaction, achieve the operating budget, and support financial and administrative responsibilities.

Key Responsibilities

• Lead, influence, and encourage team members, advocating sound financial/business decision-making and demonstrating honesty/integrity.
• Support all day-to-day front office operations and guide daily Front Desk shift activities.
• Coach, counsel, and encourage employees, handling their questions and concerns.
• Manage daily operations to ensure quality, standards, and customer expectations are met.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Handle complaints, settle disputes, and resolve grievances and conflicts with guests and employees.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Train staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervise same-day selling procedures to maximize room revenue and property occupancy.
• Provide services that exceed expectations for customer satisfaction and retention.
• Empower employees to provide excellent customer service within established guidelines.
• Implement customer recognition/service programs and assist in reviewing guest satisfaction results with employees.
• Identify developmental needs of others and provide coaching, mentoring, or guidance to improve knowledge and skills.
• Participate in ongoing employee recognition programs and the performance appraisal process.
• Perform all duties at the Front Desk as necessary and understand the functions of Bell Staff, Switchboard, and Concierge/Guest Services operations.
• Comply with loss prevention policies and procedures.

Candidate Qualifications

Candidates must meet one of the following educational and experience criteria:

• High school diploma or GED with 2 years of experience in guest services, front desk, or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Work Environment

This is a full-time position based in Makkah or Jeddah, Kingdom of Saudi Arabia, within the dynamic hospitality environment of Sheraton Hotels & Resorts.

Equal Opportunity Employer

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of their associates are valued and celebrated, committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.